Sorry to tell you that I don't think it will do any good to call Dell.  I too have a problem with McAfee.  When the trial ran out on the personal firewall that they installed, I began getting popups reminding me to verify and pay for subscription.  However, it would not allow me to do either.  At the exact same time, my access to the internet was cut off.  I called Dell.  I was informed that tech support for software would cost $49.95 for 72hrs.  I should contact McAfee.  The only way to contact them without a charge was online so I had to use my office computer because my new laptop wouldn't allow access.  I was told to delete the program and that did not work.  They sent me instructions to manually delete the program and that hasn't worked.  The new Inspiron laptop is now in a local computer repair shop where I am going to have to pay for someone's mistake.  I won't have McAfee on another computer if I have a choice.

Thanks for the info pamlhpr. But since I posted my original message, I have decided not to mess with it anymore.  There is more to life than fighting with 2 different companies.  My computer guy that helps me with my PC problems talked me into taking on a software antivirus protection from the Internet.  It is well known and FREE.  We will see how that works.  Thanks again.