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Joseph F

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20 years ago

JF

Joseph F

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August 1st, 2006 17:00

ROXIO Creator LE causes XP instability

On start I up get message: " A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows." ROXIO has a driver update for version 5 that describes the problem, but the update will not install because it cannot find a "qualified" version of Creator on my PC. How do I get a driver update to fix this problem?
  • fireberd

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    Posted August 1st, 2006 19:00

    The Roxio Easy CD Creator 5 that was preinstalled on Dells was the "Basic" Version.  If you go to the Roxio web site  www.roxio.com you must download the updates for the "Basic" version.

    There are several updates that are required if you have Windows XP, SP1 installed as the updates fix problems that developed with Roxio Easy CD Creator 5 after SP1 was issued.

    I looked at the downloads for a Dimension 8200 (which came with Roxio V5 Basic) and notice there is a download available for that.  However, back when Dell was suppying the Roxio CD burning software they were also supplying the install CD's so you should have the Install CD for Roxio.

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • mombodog

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    Posted August 1st, 2006 19:00

    Was Roxio installed by Dell if yes go to the Dell website and look for the driver section for your PC, the update may be there. What model Dell is it?
  • fireberd

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    Posted August 1st, 2006 21:00

    First what model PC do you have? (The Dell Model Number and Operating System should always be on an initial problem post - it can make a difference for someone to give you specific assistance).  You are not looking for the actual CD drive, you are looking for Rxoio software.  However, was this preinstalled on the PC or did you get the Roxio somewhere else, such as with an add on CD burner?  The "LE" version suggests it's not the Dell supplied version and not either the "Basic" or "Platinum" versions that have downloads on the Roxio site. 
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • Joseph F

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    Posted August 1st, 2006 21:00

    I downloaded the updates for ROXIO Creator basic but they would not install because the update wizard could not find a qualified ROXIO product. Is the Dell supplied version something special that the updater does not recognize? I tried the Dell web site and could find no reference to my CD writer (HL-DT-ST CDRW/DVD GCC 4482).
  • Joseph F

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    Posted August 2nd, 2006 00:00

    The PC is a Dimension E310 with XP Media Center Edition, Version 2002, Service Pack 2. "About this software" on the Creator Help Menu displays:
    Module Name: Roxio Creator LE - Dell Edition
    Build: 2.4.32a
    Serial Number: SC-204B37C
    Copyright: Sonic Solutions 2005
    Module Name: PX Engine
    Build: 2.4.35a, 68
    Copyright: Sonic Solutions 2004
    Module Name: Roxio RecordNow Audio
    Version: 2.0.4
    Build: 204B28C, RCB
    Serial Number: CK7MLEHCWVS3HRNG2
    Copyright: Sonic Solutions 2004
  • fireberd

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    Posted August 2nd, 2006 09:00

    AHH! You have a new system with the new version of Roxio, not the older version.  There is no update that I'm aware of for that version, unless you want to buy the full Retail version of Roxio.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • hrova

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    Posted August 3rd, 2006 17:00

    Looking at the quoted error message, are you sure it is Roxio causing the driver conflict?