UNSOLVED
YC
You can call me1
10 Posts
0
27526
October 9th, 2007 14:00
Shut Down, Restart, "LOGGING OFF" HELP!
HI I have recently Purchased A Inspiron 1520, Intel Core 2 Duo T7100, 1.8GHz, 800Mhz, 2M L2 Cache I just ran into this problem over the weekend and im getting more than a little frustrated with it/VISTA Everytime I Shut Down or Restart my system it hangs in the logging off screen and it will not shut down, I have not installed any new software, the only thing that i had to install was a reinstall of my drivers for my cd/dvd drive (for some strange reason they werent being detected) I have ran poratable software programs like PCCheckUp so see if it could resolve the issue but it has not Im getting very frustrated with this issue because I do not like to hard boot my system everytime i try to shut down or restart infact i did a restart exactly 20 minutes ago and my system is still logging off Please help
GioAguilar
2 Intern
•
1882 Posts
437
0
Posted October 9th, 2007 16:00
In other forum I found McAfee was making the problem, if you have it you can try uninstall and reinstall then.You can verify also by trying on SafeMode, see if from there the computer goes off normally.GioAguilar
2 Intern
•
1882 Posts
437
0
Posted October 9th, 2007 16:00
Did you tried SafeMode?You can call me1
10 Posts
437
0
Posted October 9th, 2007 17:00
GioAguilar,
IT WORKED!
OK I did start in safemode, and then procceded to restart my system
It did restart without hanging up in the logging off mode.
So far I have restarted and shut down around 5 times and it seem to be working fine
Many Many Thanks to you for the help
I just have one question what did starting in safe mode do exactly to resolve my problem
I currently work in the IT field and would like to know why this worked and what it did to the bios to correct the issue
Thanks
Message Edited by You can call me Dude on 10-09-2007 12:31 PMYou can call me1
10 Posts
437
0
Posted October 9th, 2007 18:00
Looks as if I spoke to soon
worked for a few restarts and shutdowns but now it seems to hang up on logging off again
i will start in safe mode and it shuts down fine but after that if i try to shut down or restart in normal mode it hangs in logging off
please help
if you have any other sugestions they would be greatly appreciated
ThanksGioAguilar
2 Intern
•
1882 Posts
437
0
Posted October 10th, 2007 03:00
Sorry for the delay...Let me tell you what SafeMode does, Basically it run Windows loading only really basic components and drivers for your computer.... What it may be happening, it is that a process o service that run as soon as Windows starts is making the problem.... Go to the START - type MSCONFIG on the search bar and press ENTEROn the System Configuration Utillity window go to the startup tab and disable everything is not your video card, antivirus software, netowork manager, Go to the services TAB (click on the check to "hide all Microsoft Services" is not likely Micrososft services are making the problems) then uncheck the as on the startup, make sure your antivirus is checked as well any thing related to video, sound wireless/network.As an example remove things likeGoogle, MSN, iTunes, Yahoo, Adobe....You can call me1
10 Posts
437
0
Posted October 10th, 2007 17:00
Sorry for my late reply,
I am currently working on this issue I have stopped more than a few services, and so far I’m able to bounce/shutdown without a logging off freeze to my system.
Fingers crossed)
I want to do this a few more time before I go on to my next step
Next Step: identifying the service that may be causing this error by starting each service individually and then bouncing my system multiple times.
(Please bare with me)
Not sure if this information is relevant might help but( a few days ago I had Dell's Tech support log into my sys remotely and I did have to download a program for them to connect and I remember that soon after that I started having this issue)not sure if that could have caused this or not... probably not just thought I would put that out there.
I will post my finding as soon as I find them lollGioAguilar
2 Intern
•
1882 Posts
437
0
Posted October 10th, 2007 18:00
You mean the Dellconnect they use, I do not think that may caused a problem, but if you have a service for that, check it... It should be something about citrix...You can call me1
10 Posts
364
0
Posted October 10th, 2007 18:00
yes it's called gotoassist and i did uncheck it and yes it is a citrix application I will let you know what happens (have to go to school now) Thanks
You can call me1
10 Posts
437
0
Posted October 9th, 2007 16:00