unable to install win 10

Hello Alrose,

                                 I have the same laptop model and OS. Same thing happened to me but after the 3rd attempt, system reverted back to 8.1 (meaning that Win10 was partially installed).

May I ask what BIOS version you're running? Some posters indicated installing the latest BIOS driver  (7737A13.exe)  solved their Win10 migration issues.

My laptop is running on BIOS version A4 and it's been impossible for me to upgrade to a more recent version. BIOS FLASH keeps failing from both Windows and DOS environment.

It's a bummer ...

well at least, my laptop is still working. Read a post from a user who bricked his 7737 after a failed BIOS flash  ...  :emotion-42:

Not sure where to find the bios version , and what happened to the other guy makes me nervous about updating it.

I wish dell would have some information, it is their product i am sure they know whats going on and all the failed installation on  their machines.

People say all kinds of things, some i would never attempt in case i bugger it up.

Dell needs to be upfront and come out with some information, i know it is a windows program we are trying to install and it is not their product, but the problem is actually their machine that will not install it .

so unless it is a fault in the win 10 program then dell needs to step up and help users

This is silly, not being able to install win 10., all they are doing is frustrating thousands of people who can't put win 10 on their machine, i am at the point of just giving up.

Next machine will have it on it but whether i buy another dell i questionable right now

This sours me about wanting to buy dell again.

They should be on these forums helping us

I totally hear you. That upgrade to win10 is turning into a nightmare. Sometimes it feels like I need a Ph.d in advanced computing just to deal with all the bugs and issues that pop up every now and then.

But even after attempting the upgrade from a clean factory reset with full updates and no additional 3rd party software (so as to reduce risk of interference and conflicts), it still doesn't work.

I'm pinning my hopes on Dell's next BIOS version release. Hopefully, they'll work out the issues with their drivers upgradability otherwise I might be stuck with win8.1 on this laptop and I'll have to buy a new one with Win10 oem. Just great, more money out the window :emotion-60: 

But you might be luckier than I and already be running the most recent version. The way I check my BIOS is either via : control panel /system and security / administrative tools/ system information (it's the 11th line from the top -> BIOS Version Date)

or click on DELL SupportAssist / System Info / Motherboard (it's the 4th line from the top).

or just use command prompt and type: 

systeminfo | findstr /I /c:bios

And in case you haven't already done it, make a yourself a bootable rescue DVD or USB & backup your system. This might literally save your device from becoming unusable in case of a major issue!

Stay safe :emotion-35:

Hi Bluemoon

the BIOS  version/date is   Dell inc .A05,  2013-10-31 

Looks old maybe it needs an update

Actually i have given up on win 10. i'll just keep using 8.1 ,i am used to it, win 8.0 was a nightmare but i don't mind 8.1

Thanks for the advise, much appreciated

I had this problem but it was solved by updating the Bios to A13 version.  No problems in flashing the new bios, very straightforward.  Create recovery methods just in case, Macrium Reflect is a very good free programme.  Best of luck with Windows 10, it is a bit of an anti-climax once installed, not much different to Windows 8.1 and the 7737 STILL has a lousy keyboard!

yeah alrose might be on to something. Think I'll follow his cue and wait for the waters to settle and Win10 to be more road-tested. Not actually talking about smashing laptops on the highway lol

Jh, thx for the insight. How in the Freakin Bell were you ever able to flash your BIOS. I've been trying every single method on the net for two weeks with no success. Currently running A4.

Did you just upgrade from Windows with Antivirus off? :emotion-42:

The 7537 and 7737 both need to be updated to A13 for a successful Windows 10 upgrade.

So Philip,

                       I proceeded to  update my BIOS to A13 from a DOS environment using a USB bootable. Due to the new windows 8,1 EFI parameters, I needed to: 

- disable secure boot

- enable legacy

                                            AND  

switch BOOT system to LEGACY from UEFI

after restart, laptop did boot into the legacy interface and I was able to successfully flash my BIOS.

The problem now is that the laptop only starts in LEGACY and since Win 8,1 only works in EFI, I can't access Windows anymore. 

Is there a way to get back to the prestart panel and change the boot mode back to UEFI.

thx!

Hi Bluemoon,

I updated my bios to A13 using the Dell Update service.  It was straightforward, no need to disable antivirus programmes just get the service to identify your computer (7737) and then follow the instructions.

Best of luck.

Thanks JH, I updated mine in DOS.

For future reference, I suspect the reason the update from a Windows Environm. stalled was due to an Nvidia driver conflict (either that or some other app running). Anyhoo, I fully uninstalled the Nvidia entries (including data, temp, apps, softw and registry).

Also deleted a blue compressed folder from Win32 (forget the name...)

This time, the update to A13 went smoothly,

Now stuck in Legacy mode, but a friend said he can fix this easily.  Partay time :emotion-29:

OK folks, now upgraded to Windows 10 phew!. Below is how I did it, others may have taken a different route.

1. Contact Dell Support in UK and ask them to send you a Windows 8 bootable USB stick (part number FG2K3)

2. Use this stick to reinstall windows 8 which will have different disk partitions, note you may have to do this twice as the first time it seems to reinstall the OS already on your machine. The second time you try, it install a new OS from the USB stick.

3. You will need a new USB stick to complete next steps.

4. Now download windows 10 using Microsoft Media Creation Tool. Run Media Creation Tool, which should save W10 onto the new USB stick

4. W10 should now be present on this new USB stick.

5. Now just open the stick menu and launch the application.

6. W10 will start to install, takes a while so just be patient.

PHEW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ok, this has been driving me nuts for about two days.  I thought it was a drive failure at first, but it is not.  Full-on driver conflict.  I was on A04 bios and I would install windows 10 ok but the first reboot it would freeze.   I was going to do the windows 8 reinstalled, but I notice two times I was able to get into windows 10.  Windows automatically installed a new video driver.  Since my last install.  I selected I don't have access to the internet.  Once I did that no issues I installed the Intel chipset first from USB, then installed the new bios's in order a04- a09 -a13-a15-a16-a17.  So far so good.  If it freezes again after the bios updates then I will report back. but right now everything is working. 

This is question is not mine but after following the instruction my problem was resolved: unable to install win 10. Thanks a lot.