Start a Conversation

Unsolved

This post is more than 5 years old

N

16299

November 24th, 2017 02:00

What exact files and registry entries has SupportAssist deleted/modified/created?

I'd like to see a list of files and registry entries, not the output it has shown me below.

How do I get this?





When SupportAssist optimizes your system, a record of settings and adjustments are saved here as events, listed in descending chronological order:

(Manual) - Complete - 24/11/2017 12:55:20 PM (Manual) - Complete - 24/11/2017 12:55:20 PMOptimize Network (Manual) - Complete - 24/11/2017 12:55:20 PM

- Deleted Files: 0

- Recovered Storage: 0MB

-Optimization Done: 6

  • : 1

  • Delete Internet Temporary Files on Close: 1

  • Disable Task Offload: 1

  • HTTP1.1: 1

  • Network Throttling Mechanism: 1

  • Slow Link Detection: 1

- Viruses Detected: 0

- Viruses Deleted: 0

- Fix Status: Failure

  • : 1

  • Delete Internet Temporary Files on Close: 1

  • Disable Task Offload: 1

  • HTTP1.1: 1

  • Network Throttling Mechanism: 1

  • Slow Link Detection: 1

(Manual) - Complete - 24/11/2017 12:54:02 PM (Manual) - Complete - 24/11/2017 12:54:02 PM Tune Performance (Manual) - Complete - 24/11/2017 12:54:02 PM

- Deleted Files: 0

- Recovered Storage: 0MB

-Optimization Done: 430

  • Registry Cleaner: 423

  • Disable Paging Executive: 1

  • Distributed Link Tracking Client: 1

  • Microsoft iSCSI Initiator Service: 1

  • Naming Convention: 1

  • Recycle Bin Size: 1

  • Windows Biometric Service: 1

  • Windows Script Host: 1

- Viruses Detected: 0

- Viruses Deleted: 0

- Fix Status: Failure

  • Registry Cleaner: 423

  • Disable Paging Executive: 1

  • Distributed Link Tracking Client: 1

  • Microsoft iSCSI Initiator Service: 1

  • Naming Convention: 1

  • Recycle Bin Size: 1

  • Windows Biometric Service: 1

  • Windows Script Host: 1

(Manual) - Complete - 24/11/2017 12:53:19 PM (Manual) - Complete - 24/11/2017 12:53:19 PMClean Files (Manual) - Complete - 24/11/2017 12:53:19 PM

- Deleted Files: 4359

  • Application: 23

  • System: 4335

  • Windows Explorer: 1

- Recovered Storage: 633MB

  • Application: 0

  • System: 633

  • Windows Explorer: 0

August 2nd, 2019 15:00

Two year ago you said you'd check with the product team, what is the update. It's completely ridiculous and unprofessional that Dell SupportAssist can delete files and not leave a log.

This is serious enough that I will consider not purchasing Dell in the future.

5 Posts

March 20th, 2020 10:00

5 Posts

March 20th, 2020 11:00

Here's my experience when I used SupportAssist today:
Not just running Support Assist's "Scan Hardware" but also running its "Clean Files" and "Tune Performance" utilities resulted in 1. my external hard drive not being recognized by my computer, which I corrected with Windows System Restore, 2. Chrome not loading, which I corrected by reinstalling Chrome while on Internet Explorer, 3. being unable to uninstall a program within Programs and Features because (as per an error window) information was missing in the program (likely in the registry), which I corrected by re-installing the program (via the program's installation file that was still in my downloads folder).

Obviously a lot of unnecessary inconvenience.

Opening screen not showing detailed choices (which can non-obviously only be accessed by clicking the dropdown arrow) , but just a Opening screen not showing detailed choices (which can non-obviously only be accessed by clicking the dropdown arrow) , but just a "start now" button that unknowingly when clicked, launches all the utilities that you have to click "cancel” to stop.Resulting screen if you click the opening screen's down arrow. Note upper right hand corner for hard to place cursor on-settings button, reachable by hovering cursor on the gear symbol.Resulting screen if you click the opening screen's down arrow. Note upper right hand corner for hard to place cursor on-settings button, reachable by hovering cursor on the gear symbol.Settings page with option to turn off Settings page with option to turn off "automatic (as in scheduled) scans and optimizations." Note that the scheduled process can't be edited to not include all the utilities.

   

No Events found!

Top