Window Media Player

Question

I could not view video properly after installing SP2.   Screen would either turn black halfway through the vid or could not even show anything right from the start, but could still hear the sound.   Anyone knows why is it like that and what can I do to restore it?   Thanks

choroki · Answer

Yes my windows media player has been upgraded to the latest version 10 when I installed SP2.    How do I check whether my video drivers are up to date??

jmfmvps · Answer

Did you upgrade to the latest version of WMP? It's in version 10:

http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Are your video drivers up to date as well?

Message Edited by jmfmvps on 10-23-2004 07:20 AM

jmfmvps · Answer

SP2 updates WMP to v9, not 10: ( http://tinyurl.com/3d9qk )
Version 10 is a separate download (unless you had it installed beforehand).

In order to update your video drivers, you need to which video card you have installed. Find your service tag and got to Support>Downloads http://tinyurl.com/6wpmr

Or go here: http://tinyurl.com/7yh4l and DELL will scan your current configuration (you will need to agree to install an Active X control).

Hope this helps!

Message Edited by jmfmvps on 10-23-2004 08:06 AM

Message Edited by jmfmvps on 10-23-2004 08:07 AM

choroki · Answer

I have already upgraded to version 10 manually already after installing SP2, and following your advise, I reinstalled version 10 again but still is having the same problem.   I'm a comp idiot so has no idea about the video driver but I really thank you for ur help and taking the time to help me with it.   I guess I had to uninstall SP2 if this persist.

jmfmvps · Answer

choroki wrote:

I'm a comp idiot so has no idea about the video driver but I really thank you for ur help and taking the time to help me with it.

I guess I had to uninstall SP2 if this persist.

Don't be hard on yourself, this is how we learn! Try the DELL configuration tool before uninstalling SP2.

jmfmvps · Answer

Excellent! :smileyhappy: Message Edited by jmfmvps on 10-23-2004 09:37 AM

choroki · Answer

I've just managed somehow to finally updated my video driver and my problem is now solved!!!!   Thanks so much for ur help!!! I could never make it on my own. Thanks! :smileyvery-happy:

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