74 Posts

January 18th, 2018 06:00

Yes, of course I already found that panel and the 'sleep' settings was not there - hence my complaint. However I have now found the solution.

In the XPS8900 there are two HDMI connectors available, one on the machine case and the other on the video card itself. I've now obtained a suitable cable and voila! Using the direct connection to the video card (a GTX 750 Ti) I now have the sleep option! As well as that the NVidia control panel now opens, it didn't before. Others with this issue should  note that you need a HDMI to mini-HDMI cable, the standard HDMI plug won't fit. Even the mini one is a tight fit, so choose  one with a slim body.

It would be helpful if the documentation supplied with the XPS machine made this clear, I only found a pointer in another forum entirely, and that solution dealt with the missing NVidia control panel not the missing sleep option. Dell might also consider supplying a suitable cable with the monitor, HDMI is the emerging standard for this kind of connection.

 

74 Posts

January 15th, 2018 11:00

Is there any support on this site??? Where are the DELL experts? Is there a better DELL support system?

 

Suspiciously quiet on this forum, where is everyone?

74 Posts

January 17th, 2018 03:00

On the last point I see my post has been moved to the Win10 area from the XPS system page, and now I can see older posts. Strange.

74 Posts

January 17th, 2018 03:00

Bump. Anyone awake there?

 

BTW hard to find this thread again, the listing page won't allow more than the original few posts to be shown - other such pages here don't seem to have that trouble. Hence the bump. Still have this problem, too expensive to just send the whole lot back to Dell because of a missing feature.

Community Manager

 • 

56.9K Posts

January 17th, 2018 11:00

I went to Google and searched for, "Windows 10 no sleep option".
5th link down, open, "Fix: Sleep Option Missing in Windows 10 / 8 / 7 Power Menu"

* Click the Windows icon
* Type Power
* Click Power Options
* Click Choose what the power buttons do
* Click Change settings that are currently unavailable
* Check Sleep
* Click Save changes

74 Posts

January 18th, 2018 06:00

Yes, of course I already found that panel and the 'sleep' settings was not there - hence my complaint. However I have now found the solution.

In the XPS8900 there are two HDMI connectors available, one on the machine case and the other on the video card itself. I've now obtained a suitable cable and voila! Using the direct connection to the video card (a GTX 750 Ti) I now have the sleep option! As well as that the NVidia control panel now opens, it didn't before. Others with this issue should  note that you need a HDMI to mini-HDMI cable, the standard HDMI plug won't fit. Even the mini one is a tight fit, so choose  one with a slim body.

It would be helpful if the documentation supplied with the XPS machine made this clear, I only found a pointer in another forum entirely, and that solution dealt with the missing NVidia control panel not the missing sleep option. Dell might also consider supplying a suitable cable with the monitor, HDMI is the emerging standard for this kind of connection.

 

Community Manager

 • 

56.9K Posts

January 18th, 2018 14:00

Interesting. In most cases when there is an added discrete video card installed, the user should not connect a monitor to the onboard video out ports. I am surprised it let you boot up when connected to the onboard HDMI out port instead of the GTX 750 Ti. I would have thought that it would give you a pre-windows boot message. Unless you went into the BIOS and set it to Intel HD Graphics =

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