Start a Conversation

Unsolved

Closed

B

3 Posts

816

March 21st, 2023 15:00

Wyse Device Agent Popup

I have a bunch of Wyse 5470 AIO's connected to the Wyse Management Suite Server running WES, a few of them occasionally have the Wyse Device Agent app open randomly on the registration screen and sit in front of everything like the image below, it stays there until you manually close it.

bd9999_2-1679436728251.png

Does anyone know what causes that to happen and how I can stop it? It doesn't happen on all clients, all are running the same firmware version. I have looked through the logs but i'm not sure what i'm looking for as nothing appears to be wrong.

 

1 Rookie

 • 

678 Posts

March 22nd, 2023 06:00

What version of the VDA is installed?  I would certainly validate if it happens under current.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=hxdd9&oscode=naa&productcode=wyse-wms

3 Posts

March 22nd, 2023 17:00

Running 14.6.4.8 which is latest, all of these are also the latest WES firmware version built using the DELL USB imaging tool so they are all identical and this only happens on some of them. Has me stumped. 

1 Rookie

 • 

678 Posts

March 23rd, 2023 05:00

I would suggest opening a support case and getting Engineering feedback.  I have not seen any instances of this. 

No Events found!

Top