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nrzimmj

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nrzimmj

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July 28th, 2015 08:00

Issues Connecting to VMWare View using PocketCloud

Issues Connecting to VMWare View using PocketCloud

I have set up a manual conection to VMware View. When trying to connect I get the following message "PocketCloud Pro VMWare View Connection Failed! Please check your connection settings and try again" I have done lots of research and can't seem to find the problem. I do go through a load balancer. Any help would be appreciated.

  • Suchitha

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    Posted July 28th, 2015 08:00

    Hi Nr, Are you able to ping the view server from pinglite app?

     

     


    Wyse PocketCloud Team

  • Chris-2015

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    Posted July 28th, 2015 08:00

    Quote Originally Posted by nrzimmj View Post

    I have set up a manual conection to VMware View. When trying to connect I get the following message "PocketCloud Pro VMWare View Connection Failed! Please check your connection settings and try again" I have done lots of research and can't seem to find the problem. I do go through a load balancer. Any help would be appreciated.

     

    What version of View Server are you connecting to? 4.0, 4.5, 4.6?
  • nrzimmj

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    Posted July 30th, 2015 01:00

    Quote Originally Posted by Chris View Post
    What version of View Server are you connecting to? 4.0, 4.5, 4.6?

    View server is 4.5

  • nrzimmj

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    Posted July 30th, 2015 01:00

    Quote Originally Posted by Suchitha View Post
    Hi Nr, Are you able to ping the view server from pinglite app?

    I have tried to ping the view server and get "no response from host".

  • nrzimmj

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    Posted July 31st, 2015 06:00

    Quote Originally Posted by Chris View Post

    I have read the document and that makes sense, but shouldn't using the IP address of the server instead of the name be able to connect?

  • Chris-2015

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    Posted July 31st, 2015 06:00

  • Chris-2015

    544 Posts

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    Posted July 31st, 2015 07:00

    Quote Originally Posted by nrzimmj View Post
    I have read the document and that makes sense, but shouldn't using the IP address of the server instead of the name be able to connect?

    VMware performs a reverse DNS lookup of the IP address. If it's not resolvable then you won't be able to connect.