WMS 3.1 559

ThinOS 8.6_710

We have 800 Wyse 3040 devices in use, spread over a four county area, and are having intermittent issues where the user's VDI sessions do not launch on log in.  Instead, the device stops at the Wyse Desktop with only the Default RDP icon displayed.  We are using Caradigm for Third Party Authentication and are in the middle of changing over to Imprivata. We see this issue with either Authentication provider. When the users see the issue, they are able to badge out and badge back in and their session will launch without issue. I have opened several tickets with Tech Support since late last year trying to find a solution. In each case, the Technician wants me to enable logging and capture the issue in a log file. However, when we enable logging and connect a USB flash drive to the device, the issue never appears again and we are unable to capture it.  I have users who would see the problem multiple times a day up until March of this year when I enabled logging and they have been unable to reproduce the issue.  Because of this, Tech Support will not continue troubleshooting and the tickets get closed.

Any help with this would be greatly appreciated.