Wyse 5070 No sound when calling
I am part of IT team in our business and I have run into a peculiar problem. Sometimes when users log in to their vm ,which they RDP into through the thin client, and start a zoom call, the other person cant hear them until they disconnect and reconnect to the vm. This doesnt happen to everyone, only a few users, and for some the problem disappeared after they switched USB ports.
Now one user is constantly having this issue, and they are constantly complaining even though the solution is pretty simple and quick. Anyways, I cant pinpoint if its due to the 5070 wyse thinclient config or if its our vmware thats causing this weird disconnect with sound.
To add: Usually you can hear the other person but they can't hear you, it seems to be specifically the mic that doesnt connect. Also, when that issue occurs and you try to open the windows sound settings, it causes the vm to crash.
This is the ThinOS version: Dell ThinOS 2303 (9.4.1141)
We already updated all our thin clients from 8.x thinOS to 9.x before when the issue was more relevant.
I made sure in the configuration of rdping into the server that the sound settings are correct, I even tried to enable the manual sound settings incase that would help the vm to recognize the "output" device.
Any help would be appreciated, Thanks!