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February 19th, 2018 19:00

XPS 8920, BIOS 1.0.14, Front I/O cable failure message

 

I upgraded the BIOS of my XPS 8920 from version 1.0.11 to version 1.0.14 last night (intermediate versions weren't offered in my country or were removed from Dell's website before I noticed them). After the upgrade, I started receiving the "Alert! Front I/O cable failure" message (code 2000-0716) on boot. I checked the cables, reseated all of them and tested the front panel devices, which are all working fine. The power LED is not blinking neither changed color. I run the diagnostics and no errors were found, which makes me suspect a bug in this BIOS version. Is anyone else having this same problem after this update?

7 Posts

June 14th, 2018 21:00

I've just update my computer's BIOS to version 1.0.16. So far, everything is working fine.

5 Posts

June 15th, 2018 13:00

Thanks, I will update here.

 

2 Posts

November 11th, 2019 22:00

I am now on BIOS 1.1.8 and STILL have that error. That BIOS is from Jul;y 2019

 

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43.8K Posts

November 12th, 2019 11:00


@eddie1261 wrote:

I am now on BIOS 1.1.8 and STILL have that error. That BIOS is from Jul;y 2019

 


Did you check that the front cable is properly seated at both ends and not getting pinched or dislodged when the case is closed?

You might try clearing BIOS to see if that makes the error go away:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug
  4. Press/hold power button for ~15 sec
  5. Open case and remove motherboard battery (check Service Manual for details)
  6. Press/hold power button for ~30 sec
  7. Reinstall the battery (Time for a fresh CR2032 3-volt coin cell battery?)
  8. Close up and connect mouse, monitor and keyboard
  9. Reboot
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