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April 25th, 2018 20:00

XPS 8930, Issue with USB Type-A Ports on Front I/O Panel

I bought an XPS 8930 from Dell around two months ago.  Recently, I was plugging in a USB cable to one of the three USB Type-A ports on the front panel.  It was tough to plug in, so I tried the one next to it.  It was also tough.  I tried the last of the three and the same thing.  Finally, I shined my flashlight into the ports and found that all of them had been irreparably damaged.  The pins were pushed toward the the bottom of the socket.  I plugged the same USB cable into multiple other USB ports on another PC with no issues.  I went ahead and ordered a new front panel I/O module from Dell and installed it anout a week later.  Today, I tried to plug in a Bluetooth USB dongle and met that same resistance.  I tried another port and same thing.  I stopped trying before getting to the third port, as I remembered what had happened before.  Shined a flashlight into them and noted the pins were again showing signs of bending.  One of the damaged ports is still usable, but the other has one pin pushed down pretty far.  I have not tried to see if they are salvageable yet.  Again, I was able to plug this device, the Bluetooth USB dongle, into multiple USB ports on another PC with no issues.  I've NEVER had a similar sequence of issues on ANY other USB device in my life.  I'm thinking that there MUST be a defect with the manufacturing of these ports.  Perhaps the tolerances are too tight.  I've already spent an extra $50 on this PC fixing it from the first mishap, and I'm not looking forward to spending ANOTHER $50 fixing it again.  Has anyone else experienced this issue?

3 Posts

December 19th, 2019 10:00

i have the same issue with USB PORT AT front panel. I cannot find part and don't know where we should purchase. Please help. thank you. 

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43.7K Posts

December 19th, 2019 12:00

You can always call Dell Spare Parts 1-800-289-3355. Have Service Tag available...

I've noticed that different USB sticks go in/out of the 3 front ports on my XPS 8930 differently. SanDisk Cruiser Glide takes extra force to push it in and pull it out, while a Corsair Flash Voyager and a Lexar JumpDrive go in/out quite smoothly/easily.

Same SanDisk is also quite tight on both USB ports on my monitor too. So I suspect that some USB plugs and devices might be part of the problem here...

1 Message

November 17th, 2020 08:00

Add me to the list. One socket failed in spring 2018, about 3 months after purchase. Being too busy to send it for service,  I just taped it over and used the others - saved myself a bundle of money, it seems. Recently another socket failed. Close inspection shows internal contacts mangled. Dell used shoddy parts, and I gather from my fellow victims that Customer Service just adds to the shoddiness.

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