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5 Posts
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1488
September 15th, 2022 06:00
Backlit function bar not working
I've only recently purchased this laptop and it was working well until recently where the backlit function bar that changes between the f keys and various tools doesn't work. At first i fixed it by restarting several times however now this now doesn't work.
Any help on solving this would be much appreciated
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Mary G
4 Operator
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20.1K Posts
1
September 15th, 2022 12:00
What model Dell computer? The function of FN + F2-12 can be toggled to change the default setting.
TB52052
1 Rookie
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5 Posts
1
September 15th, 2022 12:00
XPS 13 Plus 9320
The function buttons are not lit up and i am unable to press them
d5123101
2 Intern
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457 Posts
1
September 16th, 2022 21:00
What BIOS revision are you on?
TB52052
1 Rookie
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September 17th, 2022 03:00
v 1.7.1
d5123101
2 Intern
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457 Posts
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September 17th, 2022 07:00
Sort of unrelated but the 1.7.1 revision does have issues other than yours. But anyways, have you tried loading defaults in the BIOS? If not, boot into the BIOS by holding the shift key when you click restart inside of Windows. It will take you to a recovery menu where you can select UEFI options and then restore BIOS defaults. Also does the "touch bar" light up at all (for instance on boot up even briefly?)
TB52052
1 Rookie
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5 Posts
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September 17th, 2022 10:00
I have tried loading BIOS defaults however that doesn't seem to work and the touch bar does not light up at all when booting
d5123101
2 Intern
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457 Posts
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September 18th, 2022 00:00
Sounds like it could be a hardware failure, you can try the Dell Diagnostics that are in the BIOS. Also reach out to Dell though (if they do not reply to this forum) and see if you can get a replace/repair if the troubleshooting does not resolve the problem.
Luis Sanchez323eee
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3 Posts
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May 4th, 2025 16:21
I have exactly the same problem with a XPS 9320 laptop. I do not know why the funcion bar stopped working, but it is annoying.
sennahoj
1 Rookie
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1 Message
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May 4th, 2025 23:39
@Luis Sanchez323eee I have exactly the same today after a random software update happened
Lomalinda
1 Rookie
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1 Message
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September 11th, 2025 17:48
Same issue today. No idea why this is happening. VERY DIFFICULT to work witout, delete, insert etc as well as function keys. XPS 16 9640
Processor Intel(R) Core(TM) Ultra 9 185H (2.50 GHz)
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