46 Posts
2
25407
Bug: New XPS 13 9300 slow boot caused by intel INF errors
Hi,
I want to submit an issue to Dell that I believe is a driver/chipset INF issue that affects the 9300 lineup. I spoke with Intel on these issues and they confirmed that it will have to be dealt with by Dell.
The new XPS 13 (9300) takes about 50-60 seconds to boot Windows (while the dots are spinning). This issue persists even after reformatting/installing a fresh copy of Win10, installing/uninstalling all drivers, turning fastboot on/off, updating Bios to 1.0.7, etc.
It's likely the error is caused by thousands of driver errors, which is seen in the bootlog as:
BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor
The bootlog is 2,940 lines long, mostly comprised of these messages. Every other Dell laptop (XPS lineup, but not this year's model) that I've checked has a bootlog that is only a couple of hundred lines long.
How can this be submitted to Dell for them to look at? It's likely a driver issue. I contacted support and the representative was absolutely useless at understanding what I was trying to ask...
Can submit the full bootlog if needed.
Thank you!
Anthony81
37 Posts
3
July 3rd, 2020 05:00
@DELL-Jesse LHi Jesse, can you please comment on a slow boot issue we all reported in this forum ?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
0
July 3rd, 2020 14:00
Lenovo Yoga 730 (8th Gen i7-8565U / 16GB ram )
- Fairly slow/old compared to the Dell XPS 9300
I just did a full clean install and drivers install.
Switched OFF Fast Startup and it's boot times with it switched off from cold start:
7.24 seconds to the splash screen with user name
11.66 seconds to a ready state
================================
Exactly what I'm seeing with an older Inspiron-5570 15-inch laptop.
- Circa 2017 but it does have a NVMe SSD
Clean-Installed Windows-10 Home 64bit v2004 .
- Installed Windows-Updates. Device-Manager is complete and free of errors.
Switched OFF Fast Startup
9 seconds to the splash screen with user name
12 seconds to a ready state (usable Windows-10 desktop).
rso1
8 Posts
0
July 4th, 2020 05:00
This is a great disgrace for Dell and the DELL flagship.
aj84
52 Posts
0
July 8th, 2020 13:00
ah that is a shame. Mine pushed that bios via windows update so I know that does not fix it.
In my case, RIP 9300 - it's gone back. Between this and the thermals, I could not keep it any longer where it was not possible to send it back
I have literally just ordered a 9500 so I will update you on how that goes. I have a horrible feeling it too will have the same issue in regards to boot performance. ONE comment has been made about it but nothing else. It is possible the trackpad issue which has gone viral may be hiding it but time will tell on Friday when I rec it.
Went for the top spec 10750H, 32GB ram, 1TB drive with the 4k screen.
Anthony81
37 Posts
1
July 8th, 2020 13:00
Yunski
3 Posts
0
July 9th, 2020 11:00
Hi @Anthony81 I just wanted to let you know that I'm experiencing the same and I've been following this thread silently but closely!
I'm sure there are plenty of people following this so please let us know how you get on! I've raised this to Dell to no avail so you're leading the charge it seems.
Kyle Sh.
46 Posts
0
July 9th, 2020 12:00
I can't find any new bios posted on the website... was this something the support team sent to you? Argh, I'm still waiting for Dell to fix the issue of display adapters not working!! (i think this was broken in 1.0.9 or 1.0.10...)
Yunski
3 Posts
0
July 9th, 2020 16:00
I received this message from Tech Support:
"We have a BIOS update coming out in end of July for a similar issue. It doesn't address Fast boot issue specifically in these notes but it does address a 60 seconds delay after restarts. So I think this new BIOS will resolve your issue. If it's not posted by July 31 tell me in message here. 1.1.0 should be the new version."
It doesn't sound like it directly addresses the issue....but let's see...
aj84
52 Posts
0
July 10th, 2020 05:00
Just to let you know I got my 9500 today and this does not have the same issue as the 9300.
On battery power with fast startup disabled, it took 10 seconds to get to a ready state.
On Power: exactly the same time
With Fast startup enabled, its strangely more at 12-13 seconds.
All tests were carried out 3 times
Just a shame it still has to go back because of QC issues - namely the oh so popular wobbly trackpad that they supposedly fixed in June.
RSB1_Boston
10 Posts
0
July 11th, 2020 10:00
I have the same issue. Just received my XPS 9300 today and it takes 60-120 seconds to bootup. I just keep seeing the Dell logo and the spinning dots.
Has anyone seen a solution to this problem?
Kyle Sh.
46 Posts
0
July 11th, 2020 11:00
Hi @RSB1_Boston
alexcele found a solution for improving the boot time with fastboot enabled. See this post: https://www.dell.com/community/forums/forumtopicprintpage/board-id/XPS/message-id/62998/print-single-message/true/page/1
As for the typical cold boot/restart times, those are still slow. There will apparently be a bios update at the end of this month, and we will have to see if that improves anything.
Yunski
3 Posts
1
July 11th, 2020 15:00
Anthony81
37 Posts
2
July 12th, 2020 10:00
Hi All,
In my case they asked me to find another 2h to talk to Level 3 engineer this week. I hope to have some time on Tuesday.
As already mentioned, this issue is not Windows related and formatting drives and reinstalling is just a waste of time.
What Level 3 engineer wants me to do now is to boot Linux from an external USB - I have already told them that I did this and delay was the same like with Windows boot but they want me to do it again.
Will send an update once I talk to them after Tuesday.
Anthony81
37 Posts
0
July 14th, 2020 11:00
Kyle Sh.
46 Posts
0
July 14th, 2020 11:00
@Anthony81 have you tried turning it off and on again?