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Dell XPS 15 9550 Battery Replacement Orange Lights Flashing?
I have an old dell xps 15 9550 laptop and had the battery replaced once at a repair shop once and it was a 56wh battery. Now fast forward a bit, the battery got swollen and I went to repair shop and got it removed from my laptop so I was without battery for a week or so... thus using it plugged it without battery.
The laptop have 2 hard drives. A 2.5 inch ssd which is the main windows drive and a useless 32gb m.2 ssd that I don't use. I got a new 1tb samsung ssd NVME and cloned from the old 2.5 inch drive without any issue. I also upgraded ram from 8gb to 32gb.
I had issues at first installing the battery but eventually it worked for about two weeks until right now. I just connected my charger to it... and now it keeps flashing orange? It was white light... then turned into orange light flashing four times. Then I turned off laptop and charge it again... and it was white light for a bit... then turn orange light.
Right now... its flashing orange light the entire time nonstop without plugged in.
What do i do? Is this bad battery? I checked the battery report and it does show like in the report active/suspended etc. Can someone please give me a quick response to this? I need to travel soon and i got this new battery not long ago. Also this battery is dell official... not a third party.
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ejn63
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October 25th, 2020 04:00
Since you have mentioned it being a third-party battery, that has to be the first suspect, as long as the system does recognize the AC adapter. That still needs to be checked.
ejn63
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October 25th, 2020 09:00
Parts-people.com offers a 1 year warranty, so first step: have them replace the battery.
If that doesn't stop the flashing and the non-Dell error message, you've got a bad system board.
quickguide01
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October 25th, 2020 09:00
Hi. This battery is not third party.. its official dell bought at the parts-people site.
Can you tell me the exact step you want me to do right now? You mention you want me to try the F2 at startup right? Can you tell me what I do right afterwards? I don't want to get stuck on that page, then not sure what to press to get out of it.
Will you be on the site for at least 5 minutes or so, so i can do it at the time same you are online so i can do it and then immediately post a question if i have? At the moment, im using another computer to type all this. Thanks...
quickguide01
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October 25th, 2020 10:00
Hi. If i connected the battery wrong... you know the part where its like that rainbow wire from the dell battery that connects to the xps laptop part? If you don't correct it correctly, is it possible to get all these error messages such as the
Not official dell battery
It does not recognize the battery
And that other message of
The battery needs to be replaced?
Because when I first tried to install the battery, i kept getting orange and white flashes and after taking it out and putting it back in over and over again, it showed a white light when charging and worked for a bit under two weeks until right now.
So plugging in the battery incorrectly or its loose could cause these three messages? Or it could not?
ejn63
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October 25th, 2020 11:00
The connector is keyed so there's no way to plug it in incorrectly.
If you did not reset the CMOS before changing the battery, do so now: disconnect the AC adapter, disconnect the battery from the system board, and hold the power button for 30 sec.
Then reconnect the battery and try charging and running the system.
Verify that the AC adapter is recognized (f2 at powerup; escape to exit).
If you still see battery errors, have the battery replaced under warranty. If the errors continue with a new OEM battery, replace the system board.