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3 Posts
3
5937
Dell XPS 9550 F1, F2 and ~ not working (again!)
I have had my Dell XPS 9550 for four years now.
Two years ago my keyboard made some troubles, because three keys (namely F1, F2 and ~) became unreliable at first (i.e., they would only react sometimes on key press) and then stopped working completely (note: of course, I am talking about the keys at a whole, i.e., they would also not work in Fn mode to mute or decrease volume). All other keys (including F3-F12 and Esc) worked flawlessly I ordered a replacement keyboard and all keys worked again.
A week ago the issue started again, i.e., F1, F2 and ~ (and only those three keys) stopped working occasionally and now do not react at all.
It appears obvious that it is a hardware issue, because the key presses are not registered. However, I am a bit surprised that the exactly the same issue occurred again and that I did not find any other reports of this issue. This makes me ask if the issue is/was with the keyboard or with the connection to the motherboard or something else (something that I may have fixed accidentally when replacing the keyboard). I have no idea how to check that, but it is just so surprising that it is just exactly these three keys again that stopped working all of the sudden.
Did anybody experience the same issue? Do you have any suggestions for other checks / resolution attempts, apart from just ordering another replacement keyboard (which may fail again in two years).
jarod83
3 Posts
0
July 11th, 2022 07:00
Somehow the success turned into error again
Strange.
dnmsk
1 Message
1
July 26th, 2022 03:00
Same issue, 7590. Ubuntu 20.04.
F1, F2 and ~ does not working. Clicking those buttons about 10-15 times helps to work in a short time period.
Started after upgrading to 5.15 kernel. Reboot has no effects, in Windows keys also does not working.
lanoy
1 Message
0
August 7th, 2022 07:00
DELL needs to fix this issue. Flood their tech support lines for requests to fix this problem.
I can confirm the OP's problem on an XPS 9570 running Ubuntu 22.04 LTS. This is most likely caused by the latest bios upgrade (1.25.0).
Can confirm that holding the affected buttons down for a few seconds will reactivate their functionality. This is likely not a hardware issue.
jcosar
3 Posts
0
October 18th, 2022 19:00
I've got the exact same problem, and according to this thread, it's not isolated to 9550 series XPS:
https://www.dell.com/community/XPS/XPS-9570-tilde-F1-F2-not-working/m-p/8286949?search-action-id=666285607735&search-result-uid=8286949
It's beginning to sound like a manufacturing defect.
JKMeT25
1 Message
0
January 8th, 2023 21:00
I am also having the same problem with my XPS 7590.
Samirt
1 Message
0
January 28th, 2023 09:00
Same. Started happening with my Dell XPS 15 9560 (purchased in early 2018) about a year ago. Holding one of those keys for a while (a few seconds to a few minutes) alleviates the problem for some time (minutes to hours). I have not found any more permanent solution.
MishaSmirnov
2 Posts
0
May 14th, 2023 01:00
Hi all! I have been using the XPS 15 9570 for almost 5 years. These keys also do not work for me. I plan to purchase a newer XPS 15 model. First of all, a question for the manufacturer. Has this issue been fixed in the new XPS 15?