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December 4th, 2023 02:05

Dell XPS first boot shut down

XPS 15 9560

XPS 15 9560

Hi guys,

been having this problem for a while and have seen multiple users post the same issue with no solutions. I have a XPS 9560 32gb ram, 4k touch screen that I rarely used (although it's 5 years old). Around summer of 2020 the battery just buggered and would not charge/turn on. I replaced the battery with a new one and all was fine. Fast forward a few months and the laptop would ALWAYS force shutdown on first boot on battery. Sometimes after 20 seconds, sometimes after 1 min, just straight up cut power, even when battery is full. I would then not be able to turn it on no matter what unless I plug in the adapter cord, after which I have to cycle through a few startup and force shut downs before it is able to properly turn on. Once it's on, then I am able to unplug the power and run it as normal, charges fine, great battery life, etc.

I've tried everything from reinstall windows, to upgrade/downgrade drivers, to drain onboard battery, to upgrade bios. Still the same everytime. It is for sure not thermals.

Anyone else have this and managed to get it solved? As it's still a very good and fast laptop, only annoyance is this first boot shutdown. THnx 

7 Technologist

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11.9K Posts

December 4th, 2023 02:22

If I had to make a hunch, was the new battery a genuine Dell OEM battery or a 3rd party?

4 Posts

December 4th, 2023 02:30

@JOcean​ it's a third party as I couldn't get a Dell Battery at the time, but for some reason reads as dell oem. Weird thing is others with the OEM battery seemed to have the same issue.

4 Posts

December 7th, 2023 17:13

so i pulled the battery to see if it's the aftermarket battery or not. The computer boots up but after 5-6 times of pushing the power button. The first 5 times it just likes up the keyboard and then turns black, no screen, nothing. 

However it doesn't randomly shutdown anymore. 

On battery (aftermarket) it powers on perfectly the first time, then randomly shuts off. After it's off, no buttons work and the laptop feels dead until I plug it in. It then needs 5-6 times of pushing the power button to boot back up.

3 Posts

December 13th, 2023 09:40

Based on the information provided, I suspect the new battery might be a third-party replacement rather than a genuine Dell OEM battery. This is due to the unusual behavior you described, as Dell laptops often restrict functionality or refuse to charge non-OEM batteries.

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