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1999

June 1st, 2022 08:00

Logitech C920 and Dell docking station

Can you please help as the computer (XPS 13") plugged into the dell docking station isn't recognising the camera ?

 

7 Practitioner

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2.4K Posts

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12K Points

June 1st, 2022 19:00

which dock ?? 
exact model name of your XPS ??

and is it recognizing other USB device in the same  dock such as mouse /Keyboard

 

June 1st, 2022 22:00

Thanks

Its a Dell XPS 9370

And a Dell WD 19

Yes other Bluetooth mice and keyboards work fine 

June 7th, 2022 05:00

Thanks

Its a Dell XPS 9370

And a Dell WD 19

Yes other Bluetooth mice and keyboards work fine 

7 Practitioner

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2.4K Posts

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12K Points

June 7th, 2022 11:00

The device should be plug and play and shouldn't require any drivers. 

Try plugging in the device directly to computer using USB C to USB A or another laptop. 

Try these apps from Logitech

https://support.logi.com/hc/en-au/articles/360024849133--Downloads-HD-Pro-Webcam-C920

 

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