Missing preinstalled software

Question

I thought all the preinstalled software would come back with a factory reset,  but no.    Is this right?

DELL-Cares · Accepted Answer

Hi There,

Thank you for contacting us, we see that you have lost everything after reset, and here is details about what Reset can do https://dell.to/3dJwxob

Reset will ideally wipe out everything and would require all of the software and programs to be reinstalled again.

Also, we see this unit has a basic warranty and software installation is not supported, you may contact our paid support for help in getting everything restored back. ^PM

pierce007 · Answer

Not here... No Dell update, no McAfee, no Mobil connect, Power manager....

U2CAMEB4ME · Answer

Welcome to the Dell Community @pierce007  Yes all Dell software will install. Any purchased software installed at the factory may not??? Like Office, Adobe, Cyberlink etc. Best regards, U2

U2CAMEB4ME · Answer

@pierce007  Then go to your driver page and install what is needed. Regards, U2

Adrienne11223 · Answer

I purchased MS Office Home and Student 2019 and it is not in the digital locker also no MS activation code.  Is the only way to get reinstall through Dell?

Tesla1856 · Answer

I purchased MS Office Home and Student 2019 and it is not in the digital locker also no MS activation code.

=================

Then there is a hidden license-file on your laptop.

Just run the MS Office / Office-365 App . It will see the file and Activate your Office-2019 license. IIRC, it has to be linked to your Microsoft account, and will be from now-on.

MushroomPlanett · Answer

hi. I have the same problem. I do have a warranty. When my friend helped me reinstall my operating system, he chose the wrong reset and instead of factory reset he chose reset and update and I lost my factory image. I did make a usb off my support page and he reinstalled windows 11 and it works fine but is missing all the preinstalled software. I can't even remember all of the programs that were preinstalled but I know mydell, mobile connect, mcafee, supportassistant, etc are a few of the apps that were preinstalled but now aren't. There were quite a few more. I wish to have all of these back or even my original factory image would be even better. Can you please tell me how I can find the preinstalled apps that were on my xps 15 9510 or a factory image put back on? When I try to get mydell and other dell apps from microsoft store, the get button is blank and for some reason I can't download or any dell apps otherwise everything works fine. Thanks

thistlillo · Answer

I think all the people who answered missed the point of the question.

The OP asked why the preinstalled software (My Dell, Dell this, Dell that) is missing in a clean installation. It is obvious that non-Dell software needs to be installed after a re-installation. But why is the Dell software missing?

Chino de Oro · Answer

Similar like Windows reinstallation options, when you perform a retore to factory settings using Dell apps, you must select to keep apps and/or data.

XPS

Missing preinstalled software

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