Video delay

Question

I have a 9 month old XPS 15 9500 laptop.

Starting today, there is about a 20 second delay in playing videos. This delay happens when I use VLC, Windows Media Player, Youtube videos via Firefox & Opera, embedded Twitter videos.

However, there is no delay if I play using Windows Film & TV.

I have done reboots, checked updates to my Windows operating system, Dell updates, software updates to video playback tools. None of this has made any difference. My internet speed is fine. The delay happens playing videos from my computer when not connected to the internet.

Anyone got any ideas?

billygg430 · Answer

I'm having the same exact problem with my brand new dell xps. I have the nvidia geforce video card. Note, the first 2 months I had this laptop, it was blazing fast. Then all of the sudden it started doing this. It didn't happen out of the box. It happens on all platforms and browser types. a good 15 second delay before videos start. It's not my internet connection, as my phone is perfectly fine on the same network. Dell support, can you help with this?

Update=Resolved-It was not the video drivers. It was the audio driver. See this post here: https://www.dell.com/community/XPS/Video-delay/m-p/8097678#M93145.

Moue666 · Answer

I am getting something similar only after having connected my XPS13 to my LG TV via wireless display. Videos on Youtube and even videos I have saved on my desktop and played on VLC take several seconds to start. On Youtube, the video loads, I see the first frame of the video but it doesn't start playing until after 10-15 seconds. On VLC, the video doesn't start playing for a while, maybe 20-25 seconds. I have already reinstalled the display driver, might have to factory reset the laptop if no solution.

Another thing I've noticed is that when I tried connecting my laptop to my TV wirelessly, it is very laggy and stuttery. Wondering if anyone has a solution as well.

Alex Xps13 · Answer

I have the same issue with delay to start videos or mp3 from my laptop (xps 13) with vlc or bsplayer when it is connected to the internet. If i disonect it from the internet the palyback is fine.....

Any idea?

Beezy2389 · Answer

I noticed @Moue666 mentioned connecting wirelessly to a LG TV.  I had done the exact same thing around the same time my issues started.  Just now, I was able to immediately fix the issue by wirelessly connecting to my Roku stick and then disconnecting.  I wonder if this is an issue with specifically LG TVs or if maybe I had disconnected incorrectly when the issue originally started

bananamour · Answer

The only solution that solved it was to re-install Windows (which I did but keeping my data). Things were fine for the next few weeks. Then it happened again. And I lost the ability to create new folders in explorer!! Very frustrated.

himel55 · Answer

I have been having this issue recently as well, youtube takes approx 20 seconds before the video starts playing. I also connected to an LG TV wirelessly very recently. My realtek driver also updated recently via the dell update utility so it could be related to that, I am on v 6.0.9257.1. There is also another thread which seems to be having the same issue https://www.dell.com/community/XPS/XPS-13-9310-VLC-stopped-playing-videos-YouTube-slow/td-p/8056929

AshleyVZ · Answer

Created an account to write this. I have been having the same issue for a couple months, very frustrating. I went to the Start button, searched for My Dell. Clicked on the photo of the laptop that says Support on the bottom. The did the full scan. It installed this driver- Intel UHD Graphics Driver - A05 - 584.33 MB - Critical - Installed. My computer turned black then froze, I had to hold down the power button for 30 to reset it. It gave me a blue screen then restarted. Anyway, now it's fixed. Hope that works for someone else.

indychim · Answer

Found this while searching for the answer to I think the same issue on my XPS 15 9500.

I also recently started using a wireless display adapter, in my case an MS wireless display adapter. Now others have stated the same I feel this is what triggered the issue on my device. When I connected the wireless display I remember the system installed a lenovo Display driver (the monitor my MS Wireless display was plugged into is a lenovo) and I didn't notice but I assumed a driver fore the Wireless adapter was installed at the same time.

I've just uninstalled drivers for (sorry I didn't pay too much attention to the names so not 100%)

Device manager \Miracast display adapter\the name of my adapter (something along those lines)
Device manager\Software Components\Lenovo Display control panel (again something similar sounding)

Both of the above where hidden as not currently connected. Click view, show hidden devices in Device manager.

Normal video playback now appears to be restored.

Moue666 · Answer

Hey all,

I might have found a solution. I noticed that if I muted a Youtube video for exactly longer than 20 seconds and unmuted it, the video would freeze, the audio would play by itself and then the video would start playing again.

So I figured I'll uninstall the audio driver in Device Manager and run Windows Update and the Dell SupportAssist driver installation and after reinstallation it seemed to work fine now. Youtube videos start immediately and local videos also start immediately.

TL;DR: Uninstall Realtek Audio driver in Device Manager, run Windows Update and Dell SupportAssist Drive Update so that it reinstalls the newest Realtek Audio driver and issue should be fixed.

Distortionxxx · Answer

I think I figured this out for my XPS13, having connected to a TV recently using the Microsoft adapter it had installed a device driver for this as a display adapter. I removed it from Device Manager and now everything is ok again.

billygg430 · Answer

I wanted to post a follow up on what Moue666 did. I followed the same steps and it resolved my delayed video loading issue. It clearly is an issue with the realtek audio driver. I uninstalled and re-installed the latest one with the dell support tool. Worked like a charm. Video came right back. Plays instantly now!

Moue666 · Answer

Issue came up again after I sent Chrome tab links from my phone to my laptop. I uninstalled Audio drivers, the Wifi drivers and the Graphics drivers but that didn't help. Had to reset my laptop and now it is working, I've noticed that the volume was always at 64 whenever I installed the audio driver.

trpolo · Answer

The problem is due to a conflict with the Realtek audio driver. Just uninstall it via apps and restart your computer and the problem will be fixed.

Dell update will keep trying to reinstall it so just make sure that option is unticked when you run Dell update.

XPS

Video delay

Was this post helpful?