Windows Hello fingerprint problem

Question

Dear Team,

I'm using Dell XPS 9570 and I faced with fingerprint problem. Sometimes, I can use normal and smoothly. But sometimes, I can not use it. I tried to install all the drivers from Dell but it has same issue. I attached the picture for you can see

Hope someone can help me. I appreciate you so much

Regards

JOcean · Answer

The following link may help. It lists a number of possible solutions. One of the suggestions makes note that you have to be connected to the Internet for fingerprint Hello to work. I am not sure if you were aware of that.

Sorry, the picture will not show until the moderator approves it.

https://windowsreport.com/fix-windows-hello-fingerprint-wont-work/

Trong CIO · Answer

Thanks for your reply I tried and did all the actions the link you gave but same issue

Dell-SreejithR · Answer

Thank you for your message. Was there any recent Windows, BIOS update or changes done?

Please restart the computer & tap F2 to get into BIOS. Click settings- Intel Software guard extension- Intel SGX Enable – Change to Enabled.

Note- if the option is already enabled, please disable it save changes restart the computer & go back & change the setting to enabled.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

What is a Dell Service Tag and how do I locate it?

XPS

Windows Hello fingerprint problem

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