XPS 13-9370, bought from Adorama, 6 month warranty?

Hi perterliux,

We do apologize for your purchasing experience thus far, however your computer was purchased from a reseller and not directly from Dell. 

We have attempted to assist you as a courtesy by extending your warranty to match that of your purchase date and not the invoice date. However, it appears that the information provided to the warranty team was insufficient so they denied the extension.  This is not a trick and doesn't mean you don't have a warranty.

If the reseller Adorama offered you a specific warranty on this product, then your best course of action would be to obtain it through them.  Dell agrees to honor the warranty on the product from the date of invoice, which is per the warranty terms.

Additionally, since you've mentioned you are taking legal actions against Dell, this team would now be unable to assist you further and you would need to speak directly to Dell Legal from this point on.

I didn't say I will take legal action, as it is time consuming. That's always the last option if I can avoid that. 

But Dell already wasted 6 weeks of time without any real solutions. That's is INDEED your problem. Chris-M didn't provide enough details about requirements. And he is impatient. 

The best thing I can do is to advise my department at Stanford not to do business with Dell, b/c Dell service people are irresponsible and  deny rightful warranty coverage with absurd excuses.

Once again, the problem of the warranty is between you and the original owner, Adorama.  Had you purchased directly from Dell, this would not be an issue.  We merely tried to extend your warranty as a courtesy.  No time was wasted as your system still is covered by the warranty that was purchased by Adorama.

Thanks for posting your comments.  Glad you were able to get it resolved.