Solved!
Go to SolutionXPS 14 9440, display issues
Over the past few weeks, when the laptop has just been switched on- ie it is cold, I am getting screen artifacts (rgb single pixel dots) like snow on the screen and the display flickers on and off. If the display is moved then the flickering gets worse, or if I type, while the flickering is ongoing then it also comes on and off in time with the keypresses.
All drivers have been up-to-date and this fault occurs on the BIOS boot screen before windows has loaded, so it looks more hardware than software.
I get the problem on both battery and with an adapter plugged in.
Is anybody else having similar issues?
(edited)
Purchased XPS 14 for a remote employee one year ago, open box through Best Buy. Screen has been pixelating since purchased, but Best Buy cannot duplicate the issue. Our Best Buy Protection plan is about to renew, but we are considering canceling as it has not done us any good. Not sure if the problem only happens when laptop is "cold" but will verify
hannahkbio
1 Rookie
•
13 Posts
•
2 Points
0
0
Posted December 12th, 2024 16:28
I have the same issue on the same model laptop. How was your issue resolved?
Hi, it hasn’t yet as I’m away from home with work. I’m just about to raise a service request on Monday
By using an external monitor, I think that the lcd panel is at fault as, when the primary display shows the fault, the external display is fine.
I’ll update here once I’ve spoken to dellValentin_W
1 Rookie
•
1 Message
•
2 Points
0
0
Posted March 12th, 2025 12:41
I have this problem too.
I always had a lot of care with my PC.It hapends olny with the laptop screen not with external.
Technician has come, he changed the motherborad (i.e. CPU, GPU) (not the cooling system) and the whole screen. The problem had been resolved for like a month but it had reapered after it exactly the same way.Called the customer service, they planned a new service at home with no problem. I just wanted to change the whole PC bc im a bit anoyed but they told me it's only the third time they can do that. I hope the problem will be fixed though because at this price this kind of problem is not suposed to hapen twice.
Hi,
Following the replacement mine was great until last week when once again the screen went black and started flickering with lines. I cured it by moving the screen and everything popped back to life. It hasn’t reoccurred so I’m waiting to see if it was a glitch or I still have an ongoing problem.
Are they saying yours is a driver issue then?
JonHooper
1 Rookie
•
9 Posts
•
18 Points
0
0
Posted July 25th, 2026 07:09
To finally close this thread, the Fault returned!
They replaced the LCD twice more, but eventually the laptop went back to dell and they replaced a connector for the graphics card ( I didn’t think there was any connectors, however this is what they said) and that resolved the issue. We’re nearly a year on now and the laptop have been brilliant.