XPS 15 7590 Bluetooth issues

Question

Seemingly at random, my Bluetooth will disable itself and not give me the option to turn it back on. The option to toggle Bluetooth will be missing from the settings menu, and running the troubleshooter yields the result 'Bluetooth is not available on this device'. Following the advice from other forums, I've tried uninstalling and reinstalling my drivers multiple times to no avail. The only way I can solve the issue is by restarting my computer. How do I permanently prevent this from happening?

rlinus · Accepted Answer

Here is a powershell script that will do the same as is proposed in the above reddit post (restart the USB Root Hub device) without the need of additional software:

# Escalate privileges if not admin
If (-not ([Security.Principal.WindowsPrincipal][Security.Principal.WindowsIdentity]::GetCurrent()).IsInRole([Security.Principal.WindowsBuiltInRole] "Administrator")) {
    $Arguments = "& '" + $MyInvocation.mycommand.definition + "'"
    Start-Process powershell -Verb runAs -ArgumentList $Arguments
    Break
}

#uncomment the line below to print InstanceIds of all USB Root Hub devices: find the right device and copy its id to line13 (there are two USB Root Hubs on may laptop, only one needs to be restarted)
#(Get-PnpDevice | Where-Object { $_.FriendlyName -match 'USB Root Hub' }).InstanceID

#Disable and Enable the USB root hub
$devid = 'USB\ROOT_HUB30\4&2E49BF9F&0&0'
Disable-PnpDevice -InstanceId $devid -Confirm:$false
Enable-PnpDevice -InstanceId $devid -Confirm:$false

Running this script will fix the Bluetooth issue, however it only works when there is not usb device connected to the laptop (see reddit post). You might need to change the devid in line 13.

funkykonggong · Answer

I've noticed that the problem will always happen when a Bluetooth device is connected to my laptop and I close the lid. After opening the lid the problem noted above will manifest.

Lager159 · Answer

Hey, I found a solution and made a post on fixing it.  https://www.reddit.com/r/Dell/comments/ge7f7v/solution_xps_15_7590_disappearing_bluetooth_after/

funkykonggong · Answer

It's been a couple of months since you posted this, but I just tried it today and it worked flawlessly. Thank you for the help.

NigelTegg · Answer

I found a more easier way, when your Bluetooth won't switch on, and on Devmgr display the STATUS_DEVICE_POWER_FAILURE property, delete the device and scan for changes, it should reinstall it and work.

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XPS 15 7590 Bluetooth issues

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