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October 3rd, 2023 18:13

XPS 15 7590, USB-C charging stopped working

As the title states, my charging over USB-C has stopped working. I am still able to use my dock over the USB-C connector, but just not charge. When in the Dell Power Manager, it shows that AC power is connected, but it is not charging.

5 Practitioner

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4.2K Posts

October 3rd, 2023 18:41

When this happened, test by plugging in the laptop USB-C charger to determine if the issue lies with the laptop USB port or with the docking station.

1 Rookie

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9 Posts

October 4th, 2023 12:35

@Chino de Oro​ This occurs with my docking station and 4 other USB-C chargers, including different power supplies. 

5 Practitioner

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4.2K Posts

October 5th, 2023 19:14

Verify that the battery charging scheme is restore to default.  To prolong the battery life, certain charging method would not start charging until the battery power drops to certain level, and the charging will stop before reaching full capacity.

Another way to test is with battery discharged to below 20%. 

1 Rookie

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9 Posts

October 24th, 2023 18:24

Hello, this occurs at every battery level. 

March 1st, 2024 07:11

I have the same issue, reset the dell manager app ( repair and reset) and reboot, it i works sometimes. but then the issue comes back.  not working with orginal ac adapter, an identical one from another machine (borrowed) 
Dell have some serious problems with the hardware and the usb-c parts.

It will be my last dell machine. 

(edited)

5 Practitioner

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4.2K Posts

March 1st, 2024 08:28

Sometimes, the usages of unsupported chargers may have been the cause.  Test your XPS 7590 with the original charger.  It should be a 130w barrel type.  If the issue is persisted, consider to replace the battery.

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