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December 5th, 2022 21:00

XPS 15 crash and shows HTTP(S) boot page

XPS 15 9520

XPS 15 9520

72606348-E7F2-4C6E-8AF5-D1892300CF59.png

I bought this laptop(XPS 15 9520) 1.5 month ago. It sometimes crashes to the HTTP(S) boot page and saying the drive is not installed. Dell support was zero help. They said we will check with our backend. Please find the attached picture of the error. 
I tried to change the booting configuration in the bios setup, but after I shut my laptop off the configuration change itself and I have HTTP(s) as one of my booting options again. Therefore the problem happens again.

December 14th, 2022 09:00

I finally got an agent (was a "social media agent") through support assist.

Gave me this link (after having me run diagnostic tests) to change my bios:

https://www.dell.com/support/home/en-us/drivers/driversdetails?

I'll update when I know whether or not it worked.

December 26th, 2022 08:00

Dell provided solution did NOT work. I've removed all software and drivers except for what was shipped with device. Still occurring. THis is a DELL issue, not a driver issue with another program.

7 Posts

January 18th, 2023 10:00

I connect my XPS15 9520 to my wired network via my Dell WD19S dock using the thunderbolt port. When connected to the network, I have no problem and it does not do this. What I have found it that is does this every time the laptop is not on the home network. I cannot use my laptop outside of my office now. Called Dell support and they asked me to run a diagnostic. No errors where found. The error still persists though. 

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February 9th, 2023 01:00

@Kaeyane@XPSColeman @Shamsianihamed: I have exactly the same problem - did you find a solution?

Thank you and best regards
Dennis


February 9th, 2023 01:00

If your Dell XPS 15 is crashing and showing the HTTP(S) boot page, it's possible that your device has been infected with malware or a virus. Here are some steps you can try to resolve the issue:

  1. Scan for Malware: Use a reputable antivirus software to scan your device for malware and viruses. If a virus is detected, the antivirus software should remove it.

  2. Boot in Safe Mode: Try booting your device in Safe Mode. This will start Windows with a minimal set of drivers and services and can help you isolate the issue. To boot in Safe Mode, restart your device and press the F8 key repeatedly until the Advanced Boot Options menu appears. Then select "Safe Mode" and press Enter.

  3. Reset Your Device: If a malware scan doesn't resolve the issue, try resetting your device. This will erase all personal data and restore the device to its original state.

  4. Restore from a Backup: If you have a recent backup of your device, you can try restoring it to a previous state before the issue started.

If none of these steps resolve the issue, you may need to bring your device to a repair center for further diagnosis and repair. It's also a good idea to check your device's warranty status, as the crash issue may be covered under warranty else you can contact nss laptop service center for reliable and affordable after warranty repair.

7 Posts

February 9th, 2023 02:00

Hi Dennis. I went through a series of troubleshooting steps with Dell and they eventually opted to change the hard drive. I haven't had problems since.

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June 27th, 2024 08:44

I had a similar issue. I was able to boot again on my hard-drive by adding a boot option using grub.efi (being on Linux).

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October 23rd, 2024 10:30

I had similar issue today for my Dell XPS. Turned out to be NVMe SSD drive overheating which causes operating system to freeze then results in HTTP(S) boot error page. After shutdown can generally login again and use laptop for ~5-10 minutes before it occurs again. Replacing with new NVMe SSD and restoring operating system fixed issue. Good reminder to ensure have docs backed up and external restore USB drive!

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October 27th, 2024 17:55

@adamhb​ I am having the same issue since yesterday. Laptop booting fine at the beginning but sends me to HTTPS Boot page 10-20 min into use. When I press continue, it shows error code 2000-0155. Showing the same error code for pre-boot onboard diagnostics because “hard drive - not installed”. 

(edited)

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