XPS 16 – Recurring Camera Failure / Visual Sensing Controller Code 10

I would like to report what appears to be a recurring camera issue with my Dell XPS 16.

When I originally purchased my XPS, the integrated camera did not work. After troubleshooting the issue, Dell ultimately replaced the entire laptop. The camera on the replacement unit worked correctly at that time.

I had not used the integrated camera for quite some time because I normally use another laptop for Microsoft Teams. Recently, when I attempted to use Teams on my XPS 16, I discovered that the integrated camera was once again completely non-functional.

Current symptoms

• Intel AVStream Camera is detected and Device Manager reports that it is working properly.

• Windows Camera displays error 0xA00F4244.

• Microsoft Teams cannot access the camera.

• Visual Sensing Controller displays a yellow warning symbol and Code 10.

• Device status also reports: “Insufficient system resources exist to complete the API.”

Troubleshooting already completed

I have performed extensive troubleshooting, including:

• Uninstalled and reinstalled the Visual Sensing Controller.

• Installed the latest Dell Intel 2D Imaging / MCU / Visual Sensing Controller driver.

• Ran SFC and DISM Windows system repairs.

• Removed a recent Windows update to rule out a compatibility issue.

• Performed a complete Windows 11 25H2 repair installation while retaining files and applications.

• Used Dell's support website to identify updates specifically for this XPS.

• Installed all six critical updates identified by Dell, including the latest BIOS and Intel/graphics drivers.

• Reset the BIOS to default settings.

• Ran the complete Dell F12 hardware diagnostics — all tests passed successfully.

None of these procedures changed the problem. The Visual Sensing Controller continues to report Code 10 and the integrated camera remains unusable.

Why I am raising this with Dell

I understand that my current XPS is now outside its warranty period. I am not posting this simply to request standard out-of-warranty troubleshooting.

My concern is that this is now the second XPS I have owned with a camera failure. My original laptop had a camera problem from the beginning and Dell replaced the computer. The replacement unit is now experiencing another failure involving the camera subsystem.

Given the premium positioning and price of the XPS product line, I would expect considerably better reliability from a basic component such as the integrated camera.

I would therefore appreciate a response from Dell regarding the following:

Is Dell aware of a recurring issue involving the Intel AVStream Camera / Visual Sensing Controller architecture on the XPS 16, particularly where the Visual Sensing Controller reports Code 10 while Dell hardware diagnostics report no failures?

If Dell has identified a firmware, driver, hardware, or design-related solution beyond the troubleshooting described above, I would be interested in knowing what it is.

I am also interested in hearing from other XPS owners who have experienced the same Visual Sensing Controller Code 10 / 0xA00F4244 camera failure.