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Go to SolutionXps 17 L702 keyboard problems
Hi guys,
So yesterday a few of my keys randomly stopped working. Specifically all arrows, spacebar, b, 2 on numpad.
When i checked this morning the up arrow worked and then stopped again.
I tried uninstalling the driver but no luck. Could this be a software issue or hardware related?
Please help if you've experienced anything of this sort
Thank you
Zuhayr
U2CAMEB4ME
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6245 Posts
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Posted June 4th, 2020 03:00
Welcome to the Dell Community @Zuhayr
Have you tried to reseat the keyboard cable Zif connector???
Dell XPS L702X Keyboard Removal and Installation:
https://www.parts-people.com/blog/2014/01/03/dell-xps-l702x-keyboard-removal-and-installation/
Best regards and good luck,
U2
U2CAMEB4ME
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Posted June 4th, 2020 06:00
Then the next step would be to replace the keyboard.
Dell XPS 17 (L702X) Replacement Notebook Keyboards:
https://www.parts-people.com/index.php?action=category&id=143&subid=339&refine=keyboard
Regards,
U2
Hey @U2CAMEB4ME I have tried reseating it but no luck, even tried cleaning the keys itself but nothing. I was 100% convinced it had something to do with windows but after trying everything I'm assuming it's the hardware itself.
ejn63
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Posted June 4th, 2020 03:00
If an external USB keyboard works, the internal keyboard needs to be replaced.
If an external keyboard does not work, there's something else wrong (most likely a dying system board).