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August 29th, 2021 13:00

XPS Automatically Adjusts the Screen (NOT BRIGHTNESS)

Hello, I've recently had an issue where my XPS 13 adjusts its screen automatically. The greys become washed out when there is bright light on the webcam.

 

I have attached a video that shows this. I wave an object over the camera (see shadow in video) and it blocks the sunlight. When I block the sunlight you can see the new tab and search bar adjust colors (especially apparent in the last second.

 

This is super, super annoying and I cannot figure out how to turn it off.

https://imgur.com/a/qdusw8E

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September 2nd, 2021 18:00

My Bad I missed the fact that this model has an Ambient light sensor and was foolishly recommending power saving options  

Some previous XPS 13 models had this issue and Dell has a public article 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

However I am still tying to figure out which utility controls the behaviour in Windows 10 

Most probably the graphic Driver. 

- Removing it completely and reinstalling it should be the first starting point. 

- In setting > System > Display   Is there an option to adjust brightness ?? 

- In power options do you have see adaptive brightness 

XPS_Man_0-1630633690287.png

 

 

 

 

 

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August 29th, 2021 21:00

Model number please.  

 

BIOS (F2) > BIOS > Display > Eco power save (should be off)  

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September 1st, 2021 21:00

Thank you for the response. XPS 13 9310. I have no option for that under display in my bios. I only have brightness on battery/AC, whether or not touchscreen is enabled, and "full screen logo." I also used the search feature in the bios and could not find anything close to eco power save.

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September 2nd, 2021 13:00

Yes I checked it myself, options is missing for some Dell models. 

Since 13 inch model comes only with onboard graphic (intel) need to look in that. 

Have you tried 
Intel Graphic Command center (you can install it from store) 

Enhanced  power saving Turn it Off 

Display power saving : Turn it off. 

 

XPS_Man_0-1630614576416.png

 

 

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September 2nd, 2021 18:00

Thank you again. Yes, I have both of those turned off.

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September 7th, 2021 19:00

Thank you! Reinstalling the graphics driver solved my problem.

 

As for your other suggestions, just in case you were wondering:

I have an option to adjust brightness, but it doesn't really do much as it relates to this problem. In power options their is no option for adaptive brightness. I also looked at the link you sent and none of their suggested solutions are applicable to my laptop (it seems outdated). Thanks again!

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September 6th, 2022 06:00

This did not solve this problem for me and the other one of removing the driver does until the driver is reinstalled. I have found the solution though. Part of the Intel Iris Xe Graphics software is a tool called 'Intel Graphics Command Center'. Open this app, then click the 'Display' button on the left tabs, then on the General tab scroll down till you see 'Local Adaptive Contrast Enhancement' and turn this off. This is an independent tool from the windows screen brightness and as far as I can tell has to be done from here.

2 Posts

September 9th, 2022 10:00

I had this problem on my XPS 13 9310 too - in bright sunlight the greys were all getting washed out and it made some text unreadable. I solved it in the Intel Graphics Command Center by disabling the option, "Local adaptive contrast enhancement" under the Display tab.

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October 14th, 2022 04:00

I cannot find this option anywhere in the program or in my system. It seems it has been removed from the advanced power options, the BIOS options and the Graphics Command Centre. My model is XPS 15 7590 and I have been trying to disable the greying out of whites as it drives me insane while photo editing or watching movies.

AdomasLP_0-1665745770380.png

AdomasLP_1-1665745888128.png

 

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December 24th, 2023 14:36

Hello Adomas!

It's quite possible that you solved this issue by now but I just aquired a second hand XPS 13 9310 and I was having the same problem. This is what I did to solve it:

  1. Download DDU from here.
  2. Disable my internet connecton momentarily.
  3. Boot in safe mode.
  4. Uninstall the driver from there using DDU.
  5. Reinstall the Intel Driver appropiate for my device.
  6. Download and install Intel Graphics Command Center Application. I downloaded this version.

Now I have Contrast Enhancement option available but it's off by default 👌

 

Edit: I've just realised that's not the same opinion that people mentioned in the thread but, for whatever reason, after reinstalling the driver, the problem is gone. And I still don't have the "Local adaptive contrast enhancement" option.

(edited)

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