About me

Kraft Heinz 2017-present EU Desktop Support Technician • Desktop and Laptops as well as network devices supporting multiple Sites in Jacksonville, FL • Windows 7 Windows 10 imaging support office 2010 and office 365. Installation of Oracle v11 and SAP ver7.4 support of OEE and Infinity QS Proficient Plant. • Use of Microsoft active directory creation and removal of computers from groups, user management, Encryption Support using McAfee EEPC. • Removal of Exinda network Network devices and replacement of HP Aruba 2920 Switches as well UPS backup power devices GE Oil and Gas Jacksonville 2016-2017 L2 Support Technician • Onsite support and Deployment of Laptop and desktop systems. • use of microsoft active driectory user management • McAfee EPO console use unlocking and reseting encrytped user accounts. Encryption Support using McAfee EEPC. • Windows 7 imaging and support of Office 365 and deployment of SAP Mesurement & controls ver 7.3 and Cirrato one ver 13.x • Inventory University of Vermont Medical Center, Burlington, VT 2009-2016 IS Field Service Technician • Supported and maintained IS Radiology computers running windows 7, printers, scanners, and image accusation modalities. • Setup McKesson 12.0 PACS systems, Hologic Mammography PACS, and Phillips Portal. • Installed Barco monitors, Barco QA web management, and EIZO displays in the Interventional Radiology department. • Assisted the PACS administrator and McKesson in Creating Windows 7 PACS workstation Windows 7 image for deployment. Technical Connection, Burlington,VT 2009 IS Support Technician • Served as a technician for Fletcher Allen on a Prism roll out software. • Setup and deployed the Wyse thin clients’ monitors printers and scanners. • Deployed Prism Wireless devices. • Prepared Windows XP imaging on all new Dell desktops, laptops, and tablets. • Maintained over 2500 computers During theEPIC EHR software roll out. Bourne’s Service Center, South Burlington, VT 2005-2006 Service Writer and PC Support Technician • Repaired computers, systems, and printers. • Upgraded Data Service Center software and Data’s parts index quarterly. Banctec Service Company, Burlington, VT 2001-2004 Onsite Desktop Support Technician • Serivice and Support for Dell, HP/Compaq and E machines Desktops, Laptops and Printers. • Support of Desktop PC’s and Worksations and Printers at General Dynamics Burlington, VT location. Technical Connection, Burlington, VT 2001 Computer Support Technician • Served as a technician for Computer Services of Vermont. • Troubleshoot and repaired PCs and Printers. • Worked at St. Michaels College, reimaging NT workstations. • Performed an AeroSpace Monarch 5.0 software upgrade for BF-Goodrich. Law Offices of Farley S. Tolpen, Sausalito CA 1999-2000 PC Support Technician • Served an onsite technician administrating Windows 2000-Advanced Server and Windows 98 clients. • Built and maintained a Compaq Proliant 800 Server and installed a Windows 2000-Advanced Server. Marin General Hospital MIS Department, Greenbrae, CA 1997-2000 Information Systems Assistant Analyst • Administrated Windows NT, Novell, Open VMS, and Tandem OS Lastword user accounts. • Setup Windows print queues and Windows printing administration accounts. • Prepared for the Y2K conversion of the hospital from VT series dumb terminals thin clients to PC thick clients. • Served as help desk support for multiple operating systems including Windows NT, 95,98, Digital Open VMS 5.2, Unix, and Novell 3.12. • Maintained LAN Devices, Cisco 6009 and 1900 Switches, and Dec 700 and 900 series Terminal Servers. • Managed HP series Print servers, HP Printers, Digital series printers, TI series printers, OKI data printers, and Zebra label printers. • Assisted in the conversion of hospital servers from Open VMS to Tandem OS and hospital printers from dot matrix to laser printers.