I've had my Aurora R11 for just about a month and I have the display/screen set to turn off after a minute in the power & sleep options, but when I come back after a while to use the computer the display/screen doesn't come back on, all I get is just a blank/black screen. At first I thought it was my monitor and I tried disconnecting & reconnecting both the power and display adapter, but the monitor wasn't the problem and I end up having to press/hold the power button to shut down the computer and powering it up again. This is the only way I can get the display/screen to appear again. This has happened several times in the month I've had this computer. Any ideas what's wrong and how to solve it?
Has anyone found a fix to this? I just got my R11 this week. I have been leaving it on over night because I have been running downloads and moving files from my old computer. It was just fine until this morning. My monitor is on but says no signal. I even tried a different monitor and still got nothing. The only way to fix it was to hold the power button down and restart the system. Did anyone find a solution?
The only fix to the screens not powering on or displaying what you want is to turn off hibernate or sleep in the settings of your operating system. This does not fix the underlying issue of the computer freezing or hanging up but you can at least not have to worry about the monitors not showing an image. My issue was the computer would freeze while asleep and would not wake up due to no commands being sent to the cpu during a freeze/hangup. Granted my computer still freezes and i need to power it down but at least i can tell it froze now and not the black screen like you see.
I'm just being careful now to shut off my computer whenever I'm not using it since it seems to only send signal my Dell Ultrasharp 27 monitor upon startup.
I believe I had this problem a few years ago with another Dell system. It was a corrupt hibernation file. I disabled hibernation, rebooted, and enabled it again. In my case, it solved the problem. YMMV. (I might have also run a chkdsk on c: before I re-enabled hibernation, but I'm not certain of that.)
The computer is hanging up otherwise known as freezing while in hibernation. I have the same issue and have found the source but not the solution yet it is related to corrupt memory in the RAM Dell Support will not give me replacement RAM at the moment but I just reseated mine and ran the tests and it says no issues but i am not holding my breath. When I reseated the RAM i did switch the position they were in so lets say RAM modules 1 and 2 were in slot 1 and 2 respectfully and now I put RAM 1 in slot 2 and RAM 2 in slot 1. I did not try to check slots 3 and 4 yet
I'm having the same problem with my new R11 that I received mid-October.
What's more frustrating is I have set the power button to shut down the computer and when I can't wake the monitor sometimes, I'd rather press it to shut down the computer and boot it back in the windows for the display to work. However, whenever I have this issue where the display doesn't wake, the power button DOESN'T work either when I press it.
I literally have to hold the power button and force shut down the computer to get out of this problem and I've already had to reinstall Windows three times already because these force shutdowns corrupts files.
I've called their support and they literally just sit on the phone silent and dumbfounded like they don't know what's going on. I pay for Premium Support Plus and they can't even help me. This is incredibly frustrating. I never had all these problems with my R7.
Filmowiec2
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Posted September 9th, 2020 07:00
I think that is the problem with power supply or display hardware