GrayG70

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GrayG70

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March 9th, 2023 16:00

Aurora R7, AWCC nightmare

Hi all,

So last night I went to bed my pc was working perfect. When I got up today I turned it on to send some email, when windows loaded everything up an error screen popped up for the command center.

I have screenshot it and will attach to this message. I cant figure out what the error is at all and hoped someone may help. I have uninstalled and reinstalled command center but the error is still there, its to do with thermals. I've also noted my fans get really loud and cpu temp climbs to around 75. I checked with another thermal app, however when I uninstall command center again, the temps drop right back down to the 30s, where they have always been.

Please can someone tell me what this error is and how I fix it.

Thanks.Screenshot (129).png

  • Tesla1856

    10 Wizard

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    Posted March 10th, 2023 10:00

    Better not to panic and start messing with the Alienware Command Center software itself.

    Just Shut-Down, unplug, dissipate flea-power ... and leave unplugged for 15 minutes. That should take care of it.

    If you must re-install AW-CC

    - Uninstall old version
    - Reboot
    - Clean-Install previously working version (or the version that is Dell validated for your exact machine and also compatible with your current version of Windows).
    - Reboot again and then test.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • GrayG70

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    Posted March 13th, 2023 03:00

    Just an update for anyone who experiences what i did.

    Problem - AWCC stopped working after recent update running Win 10 X64.

    Microsoft are pushing an update on win 10, updating the system to 22H2

    Solution - Remove it, this happened to me. I run my Aurora R7 dual boot with unsupported macOS with OpenCore Bootloader which requires the secure boot Keys in the bios to be removed to make everything work. The problem with the update is it is literally a step away from the unsupported Windows 11 22H2. This warning is clear on the support page, Windows 11 22H2 update breaks AWCC if you have renamed the secure boot keys in the bios. If you have alol the keys installed it should be fine, however if like me you use OpenCore to boot other OS then that will stop your OpenCore booting the system.

    Your choices are don't install 22H2, or look towards getting your bootloader digitally signed and added to the keys, which requires you to have a Linux system handy and is complicated unless you know what your doing. For me its been 3 years since I installed Windows 10 so I simply started with a fresh install of a previous older version of Windows 10 and stopped Windows Updates automatically updating the system, now everything is working perfect again.

  • GrayG70

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    Posted March 10th, 2023 07:00

    UPDATE - Uninstalled and reinstalled as per what was posted here and there by Dell as a fix, but made no difference, anyone got any ideas please how i can fix this without completely having to wipe my computer and start again.

  • ProfessorW00d

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    Posted March 10th, 2023 08:00

    Check what version of AWCC you are running and try installing a different version.

  • GrayG70

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    Posted March 10th, 2023 12:00

    Thanks ill give that a shot, i have tried reinstalling a few diff versions but no joy, i still get that error window, my fear was a problem with the mobo, however, other thermals apps work fine. its a weird one, literally when i went to bed it was fine, powered up the next day and it was broken, i cant even see anything that may have caused it.  but ill try what you say with the exact version and see what happens.

  • Vanadiel

    8 Professor

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    Posted March 10th, 2023 13:00

    Look in the Windows event log and see if any system upgrades or other upgrades were installed around that time.

     

    I have a feeling Windows update pushed an update on you that messed up the operation of AWCC.

  • GrayG70

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    Posted March 10th, 2023 15:00

    Yes it did, it updated to build 19045 22H2.

  • GrayG70

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    Posted March 10th, 2023 15:00

    That worked perfect, i shall remember that in future thankyou for the help. I run Opencore as my bootloader as im dual booted, to get opencore to boot i have to disable the factore installed secure boot keys in bios, however that is what stopped me even being able to reinstall AWCC, but yes youre solution worked a treat.  now i need to figure if theres a way to boot opencore with those keys enable or figure out which one is directly related to Dell software installations and delete the rest.

  • GrayG70

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    Posted March 10th, 2023 16:00

    Ok so here is the cause of the problem -

    Bios - Secure Boot, Management keys. Disabling them allows me to boot Opencore, But it also stops the Dell software from delivering updates and other apps like Command Center.  With the Keys enabled, All the software by Dell works as it should BUT stops Opencore from being able to boot by displaying a boot violation and will only allow windows boot manager to boot.

    As im dual booted this is no good to me, Is there a way, to add a signature, append the cert for Opencore bootloader to work does anyone know, or indeed disable them and allow Command Center to operate.

    Ive never been so restricted and locked down by any other motherboard in my life, Bit like Apple with their phones, i understand the need, for those with warranty etc, but theres lots of different operating systems and bootloaders people use these days, that youd think Dell could keep that in mind regarding Boot Policy.

    If anyone can help me solve this Issue so i can use opencore and Command Center then you truly are a genius.

  • Vanadiel

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    Posted March 10th, 2023 17:00

    There's other bootloaders available for a dual boot system. Unless you need opencore for MacOs to boot, in which case the issue is with opencore forcing you to alter security settings to use the boot manager. It should not throw a boot violation when using the Management keys/secure boot.

    You can try disabling the securebootmodel under opencore, but this will restrict which version of MacOs can boot as some need the Apple secure boot protocol to operate properly.