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Go to SolutionAurora R7, Intel controller issue
Hi my computer went bust yesterday.last thing I installed was a windows update and then when I rebooted the load circle below the alienware logo keep spinning and windows wouldn't load
I think it's related to the intel controller as that was the latest update I installed
I now have windows running again but I cant update windows 10 without the above issue happening again so for now I disabled windows update.
Anyone else having this issue or is it a known issue
Thanks
Brian
@brianproc , we would need more details like the specific win10 update that is tanking your system.
Did you try booting into safe mode before reinstalling windows?
Hi
I updated to windows 1909 then the last update I remember was an intel raid controller update cant remember the number assosiated with update then I rebooted and it wouldn't load windows.
I didnt try boot in safe mode.i just reinstalled windows and that worked.unfortunately when I updated to 1909 i restarted again the OS wouldn't load
I could be wrong about the controller being the issue but it did say it was updating the controller before I restarted.
I'm not sure if any of this is helpful but I dont like the idea of not being able to update..when I spoke to an alienware representative in support on the phone he reckoned it was a controller windows update issue or that the didnt install properly
Dell Rockstar
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Tesla1856
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Posted November 30th, 2019 10:00
Follow these directions to Diag with ePSA and do a clean-install from Microsoft ISO.
Disconnect USB-devices and drives other than bootable C: . Be sure itself is perfectly SMART Healthy .
Set to AHCI and never re-install Intel-RST on this system.
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/td-p/6073037
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.