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Go to SolutionAurora R8, AWCC buggy
Your latest Alienware Command Center is buggy. It automatically updated via the Microsoft Store, when I opened your app it downloaded some things and installed them. Restarted my computer it says again additional components required. I click download it goes to a box saying the same thing but the only way to close is to click and isn't downloading anything. When I close that it shows an update available in the top right in green, I click that shows the same box. I download your file on your website for the latest Alienware cc and that will not do anything. It just shows a white box that locks up and the only way to close that is task manager.
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Posted May 27th, 2022 03:00
I received information today that the Dell Alienware Engineering team is looking into this issue. If we have more information, we will update everyone on this thread. Thank you for your patience.
Note, Inspiron Desktops user should be posting on the Inspiron Desktops board.
Jesse L (retired)
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Posted June 2nd, 2022 04:00
Our engineering team is requesting the logs from your computers. You can upload the files online and share the link with us. Thank you for your assistance. Below are the locations.
%temp%/AWCCInstallationManager.log
%SystemRoot%/Temp/AWCCInstallationManager.log
%temp%/ELCSetup.log
%temp%/FirmwareUtility.log
%temp%/PackageInstaller.log
%temp%/NotifierLog/ToastErr.log
Jesse L (retired)
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Posted May 20th, 2022 12:00
AWCC use to have 900+ megs, this version only has 12 mb.
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Posted May 20th, 2022 12:00
The latest you mean Alienware-Command-Center-Application_J2T2G_WIN_1.0.0.0_A00.EXE with the installsheild, well I add a hard time with that one so I removed it and went back with the previous version.. Usually if the OCservice does not start then you get the white screen and the spinning balls.
I Had the same problem. The installation used to be 2 files now they trying an installsheild installation package so call manager. So far not great. The download with green install button is very slow.
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Posted May 20th, 2022 13:00
Probably downloads the rest and tries to integrate into a working group , so far it has not been working on my R10. Have to wait until they get it working. it's only version 1.0.00
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Posted May 20th, 2022 13:00
And nothing happens after that...
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Posted May 20th, 2022 14:00
It worked here on my R10. Opened AWCC and seen the update message. Clicked update and it downloaded the Package manager and it downloaded the new version and installed. There was a notification popup and progress window in the bottom right of my desktop. Seemed to stall at 30% and again around 70% but I just left it to do its thing.
AWCC now reports itself to be 5.5.0.0
Checked microsoft store and saw that Alienware FX AW20, Alienware FXDisplay, Alienware OC Controls and Alienware Command Center have all been updated. Also the version of OC Controls that used to be installed separately is no longer listed in Apps & Features.
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Posted May 20th, 2022 16:00
Lucky you ! ....the problem is when I start awcc I get the rolling balls. Usually that's because ocservice is not running. But during this installation a small popup said that it was set auto-startup and it's not
The window store apps were all updated.Now what they did this time I don't know
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
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Posted July 27th, 2022 09:00
Update-Issue Resolved after installation of the AWCC 5.5.8.0.
Jesse L (retired)