Solved!
Go to SolutionAW3423DW, Pixel Auto Warning Message missing
The User's Guide mentions the option to disable the pixel/panel refresh "Auto Warning Message" under "OLED Panel Maintenance" but I can't find it anywhere.
I'm using firmware M0B101 and can't find any firmware updates online or update options via Alienware Command Center.
Does anyone know of any firmware updates that may add this option, or how to disable the super annoying warning message that gets in the way of things like the primary purpose of gaming?
I can't believe that Dell / Alienware would force this message popup that could completely mess up your competitive gaming session (e.g., right in the middle of an intense FPS fight).
Thanks!
5601
0
Posted May 12th, 2022 03:00
You tried maybe through a youtube video there are a lot of solutions out there
5593
0
Posted May 12th, 2022 06:00
The AW3423DW Drivers & Downloads does not provide any firmware updates. The AWCC (Alienware Command Center) would never offer a monitor firmware update.
Get a picture of your AW3423DW Menu- Others. Scrub out the Service Tag. Then post it so we can compare the picture to what the online AW3423DW User's Guide shows.
DELL-Chris M (old account)
#IWork4Dell
5584
1
Posted May 12th, 2022 07:00
I don't have it either plz tell us how to fix it.
5568
0
Posted May 12th, 2022 08:00
Nevermind, I got them.
DELL-Chris M (old account)
#IWork4Dell 5577
0
Posted May 12th, 2022 08:00
Eh, I think you're misunderstanding the issue.
There's supposed to an option to disable the annoying message that pops up. That option is missing on my monitor.
5574
0
Posted May 12th, 2022 08:00
Both of you post your non-private 20 digit serial numbers for me.
Howiejc, did you receive a private message from Dell asking for the private Service Tag? If yes, reply to it with the Service Tag.
DELL-Chris M (old account)
#IWork4Dell 5565
0
Posted May 12th, 2022 08:00
Howiejc AW3423DW built in February 2022
namlee1j AW3423DW built in March 2022The AW3423DW User's Guide revision A01 was posted in April 2022.
The implication based on dates is that the pictures we see in the AW3423DW User's Guide revision A01 were for later firmware version AW3423DW.
The only way to verify that implication would be that an AW3423DW user with a later firmware version post what they see in the Menu.
DELL-Chris M (old account)
#IWork4Dell 5570
0
Posted May 12th, 2022 08:00
I replied to DELL-Cares with my service tag.
I'm guessing the SN is unique similar to the service tag so I'd rather not post the SN publicly unless you're sure there's zero risk/repercussions for doing so.
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
7439
1
Posted May 19th, 2022 08:00
Confirmed.
The current online AW3423DW User's Guide (revision A01, April 2022) shows the Menu options for AW3423DW firmware versions NEWER than M0B101.
M0B101 never had the "Menu- Others- OLED Panel Maintenance- Auto Warning Message = On/Off" option.
On newer firmware AW3423DW, even if you set “Menu- Others- OLED Panel Maintenance- Auto Warning Message = Off”, if the accumulated usage time exceeds 4 hours, Pixel Refresh will be activated automatically when the monitor goes into Standby mode and/or if you press the power button.
The Displays Team stated that the AW3423DW firmware cannot be upgraded by customers. This is why you do not see any firmware updates or a firmware update guide on the AW3423DW drivers page.
DELL-Chris M (old account)
#IWork4Dell