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Ben.Wasden
2 Intern
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11 Posts
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2 Points
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160
October 4th, 2024 10:49
Faulting application name: GameLibraryAppService.exe
Alienware Command Centre no longer able to scan for games automatically, crash reports below for review.
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Posted September 28th, 2024 10:55
- System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2024-09-28T10:27:36.5288271Z EventRecordID 10419 Correlation - Execution [ ProcessID] 10300 [ ThreadID] 12564 Channel Application Computer Aurora-R10 - Security [ UserID] S-1-5-21-143452010-2327676893-3894477529-1001 - EventData AppName GameLibraryAppService.exe AppVersion 5.8.2.0 AppTimeStamp 6672939b ModuleName clr.dll ModuleVersion 4.8.9261.0 ModuleTimeStamp 667a1925 ExceptionCode c00000fd FaultingOffset 00000000000bbf4c ProcessId 0x1e18 ProcessCreationTime 0x1db11910063b6b6 AppPath C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.8.2.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe ModulePath C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll IntegratorReportId eec9efc4-1352-4087-a86e-65e4c3d70626 PackageFullName DellInc.AlienwareCommandCenter_5.8.2.0_x64__htrsf667h5kn2 PackageRelativeAppId App 0
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Posted October 12th, 2024 20:36
I own Alienware products, but pretty sure I am out of warranty status. Since I don't have a hardware issue and this issue is software related experienced by multiple users, I am not sure what the point of providing my Alienware Servce tags would be? I have provided the logs from the crash report for the Alienware Command Centre in the hopes that it will aid in the next update for the Command Centre and resolve the issue.
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Posted October 4th, 2024 12:50
To receive assistance from Dell support agents, they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Alienware PC and Alienware Monitor Service Tags with them.
Before our users can assist, they need more data from you =
* What specific monitor model?
* What specific PC model?
* What operating system?
DELL-Chris M (old account)
#IWork4Dell
Ben.Wasden
2 Intern
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11 Posts
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2 Points
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0
Posted September 28th, 2024 10:54
Faulting application name: GameLibraryAppService.exe, version: 5.8.2.0, time stamp: 0x6672939b
Faulting module name: clr.dll, version: 4.8.9261.0, time stamp: 0x667a1925
Exception code: 0xc00000fd
Fault offset: 0x00000000000bbf4c
Faulting process id: 0x0x1E18
Faulting application start time: 0x0x1DB11910063B6B6
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.8.2.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: eec9efc4-1352-4087-a86e-65e4c3d70626
Faulting package full name: DellInc.AlienwareCommandCenter_5.8.2.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App