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globetrotter94
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September 7th, 2018 21:00
17 R4, Freezing Screen
I am the owner of an Alienware 17R4, purchased around 1 year ago. Recently, my laptop has started to suddenly freeze, requiring two hard restarts to get it running again. During the first hard restart each time, the power button flashes red and blue a certain number of times and the laptop fails to start. It only restarts on the 2nd try.
Would anyone on this forum have any idea what might be going on here. I recently did a BIOS update, but this incident also happened once before that, so I am not sure the two things are connected.
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globetrotter94
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Posted September 29th, 2018 22:00
Hello,
I tried turning the computer on, but now, it is not even turning on. Just giving me a 2,4 blink pattern, which, from your table, seems to indicate a RAM failure. I am not sure how to diagnose this any further, or if replacing the RAM is the only way to go now.
Eimy_B
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Posted September 12th, 2018 10:00
Hi @globetrotter94,
Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let us know if you receive any errors.
If the flashing lights happens again, please check the pattern to see what could be the issue. With this system, instead of beep codes, errors are indicated via the bicolor Power Button LED. The power and battery-status light blinks red and blue along with beep codes indicating failures. For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
Blinking Pattern
NOTE:
The diagnostic pattern will consist of a two digit number being represented by a first group of LED blinks (1 through 9) in red, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in blue. This is then followed by a three second pause, with the LED off, before repeating over again. Each LED blink takes 0.5 seconds.