‎17 R4, Intel driver issue | DELL Technologies

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Sam00

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7 years ago

Sam00

3 Posts

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839

August 19th, 2019 23:00

17 R4, Intel driver issue

I reinstalled windows 10 on my Alienware 17 R4 and activated with a digital licence, and as soon as I install Intel HD 630, blank screen.

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Eimy_B
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4365 Posts
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Posted August 20th, 2019 12:00
Hi @Sam00

Send me a private message (by clicking on my Alienware name) with the Alienware PC Service Tag number, a detailed explanation of the issue and the troubleshooting steps you have tried so far, so I can review your case.
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Sam00
3 Posts
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Posted August 21st, 2019 19:00
Or is a bios or hardware issue
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Sam00
3 Posts
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Posted August 21st, 2019 19:00
My laptop service tag is and is a Alienware 17 r4 with i7 7700hq and Nvidia 1060 with optimus technology . I had black screen issues before so I reinstalled windows by downloading windows 10 iso and then when I install drivers from Alienware Dell, I get a black screen . Only way to get out is by disabling Intel graphics 630 and also my screen resolution is stuck with 1280*1080 instead of 1980*1080. Also I tried updating windows still same issue. Everything is fine until I install Intel graphics 630.