Your assistance requested.

The Alienware 17 R5 Laptop model Cassini MLK, arrived on Thursday 27 February 2020. It was manufactured in year 2018 and the original Warranty Protection label has not been tampered with. The laptop’s System Service Tag and Express Service Code label is present. Online Dell Product Support detected identical information and says Warranty Expires 08 NOV 2026. However, Online Product Support chat says Dell webpage information is incorrect. Evidently this Alienware 17 R5 has no Dell Warranty.

Dell’s full diagnostic result did not acknowledge Alienware FX lights are not working.

A manual solution complete with YouTube video has been posted in Dell community.

Getting ready: The Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00 was downloaded and extracted.

The YouTube video instructions were enacted and the Alienware-Command-Center-Application setup.exe was launched and confirmed successful installation.

WARNING window appears and says: “No supported AlienFX devices were detected. Alienware Command Center will enable the full FX experience once an AlienFX compatible device is connected, Please note that some features may be unavailable without a connected AlienFX device.”

Prompt says Download additional AWCC components. Alienware OC Controls Application appeared, no extraction occurred and uninstalled OC Controls.

After restart Alienware Command Center opened and OC Controls is successfully installed.

After restart, Alienware Command Center opened and the same WARNING widow appears. The four greyed out HOME LIBRARY FX FUSION headers appear briefly, but only LIBRARY and FUSION headers remain.

Does Dell technical support have an automatic fix programme for this problem and where is it?

Thank you in anticipation. Kind regards.