UNSOLVED
alienware 16 aurora nvme standoff
I recently got this system, and wanted to install a new 2280 nvme drive. I moved the standoff in the second drive slot to the correct placement, added the drive, but when putting the retention screw back into place, the screw head snapped off leaving the screw post lodged in the standoff. I checked the manual for the part number only to find that there's no part number for the standoff. with the ease of which the retention screw snapped off, I'm thinking that this might happen fairly often. I believe the spec on the standoff is m3*2.4 (or less. its kinda short). where can I get a replacement or 2 (I'd like to set them into the unused area if possible)?
2
0
Posted February 16th, 2026 14:31
@Jesse L (retired) all he's looking for is the standoff dell part number, if there is 1. if there's 1 available, please provide it.
(edited)
2
0
Posted February 16th, 2026 16:01
In the Dell internal 16 Aurora AC16250 parts page, there is no listing for standoff. I see 8 screw sizes. But none of them are standoff screws.
#IWork4Dell
1
0
Posted February 16th, 2026 16:59
@DELL-ChrisM2 same thing I saw in the manual. odd that this ends up being a potential system failure (given the issue stated; broken screw). there should be a remedy for this somewhere...
0
0
Posted February 16th, 2026 17:13
As the original poster, nytemare could offer comments to our discussion.
It is not a "system failure". The system still works. The SSD is just not screwed down. But the SSD should still function since it is installed in the motherboard slot.
I moved the standoff in the second drive slot to the correct placement
* That means the standoff can be unscrewed from the motherboard. Not a system failure.the screw head snapped off leaving the screw post lodged in the standoff
* So that standoff cannot be used but can be removed from the motherboard.Since Dell does not provide the standoffs, a possible remedy is to purchase standoff screws of assorted sizes and find the size that fits.
#IWork4Dell
0
0
Posted February 16th, 2026 19:31
@DELL-ChrisM2 yet if there's no longer a second standoff, the system cannot fully function since the addition of a secondary drive cannot be secured.....
0
0
Posted February 16th, 2026 19:40
"yet if there's no longer a second standoff, the system cannot fully function"
* That is speculation on your part. @nytemare , is the drive installed in the slot? If yes, is the 16 aurora booting showing the drive?
#IWork4Dell
0
0
Posted February 17th, 2026 08:24
You may find stand off and spacer at this website for reasonable prices. They are by measurement sizes.
0
0
Posted February 18th, 2026 19:53
@DELL-ChrisM2 WITHOUT the ability of RAID 1 drive security...... NVMEs fail with little to NO regard of informing the customer. in a singular drive config, the possibility of total data loss is guaranteed, while a RAID 1 allows for a drive to fail while maintaining data integrity for the customer. system is useless without full functionality......
1
0
Posted February 18th, 2026 19:54
@Chino de Oro hope the customer finds the offset here since getting the information internally appears to be a problem.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
0
0
Posted February 16th, 2026 06:42
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.
(edited)
Jesse L (retired)