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Area-51m R?, blue screen, resetting randomly
Hi guys
I have an Alienware Area 51m with i7-8700 and RTX 2070.
The laptop keeps resetting randomly everyday once or twice. Used to do it once or twice a week.
What will happen, even in desktop or in a game, the laptop will go to a black screen then a Windows light blue screen and then reboot. Its frustrating when you are working and you lose your document or session online.
I have tried updating everything in Windows, running antivirus and other suits, and resetting the PC.
Would be nice to hear if anyone else has or had this issue and what they did to overcome it if its possible.
Kind regards
Hi Free2Win,
I have a similar setup and I had the same issues. After a fatal crash a couple of weeks ago and having to reinstall windows. The thing that seemed to work for me is uninstalling all the alienware software tools. I haven't had a blue screen since.
cheers,
Hi there,
Same here and I am really frustrated....
Mine is the i9-9900k version and RTX2080 with 64GB RAM!!
After a certain windows update this issue started but resetting the windows could not help either and now the device keeps restart with the blue screen like every 5 minutes even!!
any help with this???
Hi @Free2Win welcome to this user to user discussion forum. This is not Dell Support.
When operating system unhappy about something and gives blue screen, it should create a critical event. Please run Reliability Monitor and wait for timeline of Events to load. Look at blue screen date/time event for Microsoft error code. Search in internet for error code with similar problem and its solution might be your fix.
If POST fails to complete and gives blue screen, there is a hardware problem that does not give diagnostic beeps/lights. Please reseat RAM cards, and OS(C:) SATA or NVMe storage to ensure that these have good electrical connections.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]I recommend you tell me what it says for the blue screen trouble code. Like something saying IRQL_NOT_LESS_OR_EQUAL.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
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Posted July 24th, 2020 09:00
Run a support assist BSOD diagnostic inside of support assist.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!