UNSOLVED
Closed
x14 R1, frequent wireless drops
Hello, brand new x14 R1 straight out of the box and already having issues with the network drivers.
The problem: Every couple of minutes, the WiFi will drop completely, and then reconnect after 1-3 seconds. This is particularly noticeable during online games as the entire screen will freeze while it reconnects me.
I am quite certain it's not a range issue and is more likely an issue with the network drivers.
I am an owner of an older Alienware model, the 17 R4, and had this same exact issue with WiFi dropping. The problem was the Killer network suite and the solution was disabling it. However, this model does not use Killer products.
I am at a loss and would very much appreciate a helping hand with this issue. Thank you.
77
0
Posted July 9th, 2023 22:00
Hi @Croaker97 this public user-to-user discussion forum is not Dell Support. Please use the private, paid Dell warranty that came with your new system.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
crimsom
9 Technologist
•
6114 Posts
123
0
Posted July 8th, 2023 20:00
Hi @Croaker97 welcome to this free user-to-user Alienware laptop discussion forum.
Within the first 30 days, there is option to Reject system delivered with faults. Dell Refund policy, New vs Refurbished - Dell Community. Please book your online Reject option as soon as possible to get full refund or new replacement system.
Please click on Contact Technical Support to report fault so Dell online diagnostic software can fix software problems and/or instigate replacement parts. Please click on @DELL-Cares to send Private Message requesting assistance.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]