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mzhen

updated

5 years ago

M

mzhen

2 Posts

0

751

December 12th, 2021 17:00

x15 R1, BSOD while watching Netflix

Alienware x15 R1
CPU 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
NVIDIA GeForce RTX 3070 Laptop GPU
Windows 10 Pro
Version: 21H2
OS build: 19044.1387
All drivers (including GPU) are updated.


I have BSOD (on the second monitor) while starting to watch Netflix, need to restart every time to continue.
Some apps have blur/distortion as well (e.g. 1Pasword, sourcetree, etc). I've attached the Windbg report for the dump file. Please help!

 

------------------------Windbg ------------------------

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff806`5f000000 PsLoadedModuleList = 0xfffff806`5fc2a2d0
Debug session time: Mon Nov 29 22:34:18.799 2021 (UTC - 8:00)
System Uptime: 6 days 12:30:05.604
Loading Kernel Symbols
...............................................................

Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`5f3f72a0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffb38c`ea75f320=0000000000000116
8: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffc88afe9de050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8067c856368, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0215504978c41708\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 4859

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 8681

Key : Analysis.Init.CPU.mSec
Value: 296

Key : Analysis.Init.Elapsed.mSec
Value: 2703

Key : Analysis.Memory.CommitPeak.Mb
Value: 93

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


FILE_IN_CAB: 113021-9406-01.dmp

BUGCHECK_CODE: 116

BUGCHECK_P1: ffffc88afe9de050

BUGCHECK_P2: fffff8067c856368

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffc88afe9de050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffb38c`ea75f318 fffff806`78bf665e : 00000000`00000116 ffffc88a`fe9de050 fffff806`7c856368 ffffffff`c000009a : nt!KeBugCheckEx
ffffb38c`ea75f320 fffff806`78ba6e44 : fffff806`7c856368 ffffc88a`de170010 00000000`00002000 ffffc88a`de1700d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffb38c`ea75f360 fffff806`78b9f97c : ffffc88a`de1aa000 00000000`01000000 00000000`00000004 00000000`00000004 : dxgkrnl!ADAPTER_RENDER::Reset+0x174
ffffb38c`ea75f390 fffff806`78bf5d85 : 00000000`00000100 ffffc88a`de1aaa70 00000000`b04b42d0 00000000`00005900 : dxgkrnl!DXGADAPTER::Reset+0x4dc
ffffb38c`ea75f410 fffff806`78bf5ef7 : fffff806`5fd25440 00000000`00000000 00000000`00000000 00000000`00005900 : dxgkrnl!TdrResetFromTimeout+0x15
ffffb38c`ea75f440 fffff806`5f2b8515 : ffffc88a`e2a49040 fffff806`78bf5ed0 ffffc88a`b04b42d0 ffffc88a`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffb38c`ea75f470 fffff806`5f355855 : ffffc88a`e2a49040 00000000`00000080 ffffc88a`b04d1080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffb38c`ea75f510 fffff806`5f3fe8f8 : ffff9380`1b080180 ffffc88a`e2a49040 fffff806`5f355800 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffb38c`ea75f560 00000000`00000000 : ffffb38c`ea760000 ffffb38c`ea759000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME: nvlddmkm+df6368

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup: MachineOwner
---------