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equinox56

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equinox56

6 Posts

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June 19th, 2023 19:00

x17 R2, Nvidia control panel black screen

Hey guys,

I need help here. I have this issue ever since NVIDIA released driver version 535.98 and the 536.23 (latest version). When I change my display mode on the control center from optimus/automatic to NVIDIA GPU ONLY it goes to black screen. Driver version 532.03 works fine i can change my display mode but I would like to use the newest update. Does anyone have the same issue? Can yall help me with this. Honestly the performance is not as strong as GPU ONLY. On Siege I got like 350-400 ish fps average usually but without the gpu mode i get like 209-295 Fps.

Thank you

  • JOcean

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    Posted June 19th, 2023 20:00

    Since this issue occurs with the NVidia driver have you tried the Dell driver dated April 24 of 2023 as posted here.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • equinox56

    6 Posts

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    Posted June 19th, 2023 21:00

    Hello,

    I just tried downloading the driver on the website. It was working fine for the older version but as soon as i update to the latest version, upon installation my screen flickering and when the installation complete my screen completely goes black. I didnt get this when i install the driver on nvidia website.

     

  • crimsom

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    Posted June 19th, 2023 21:00

    Hi @equinox56 welcome to this free user-to-user Alienware laptop discussion forum. 

    Please install the Alienware x17 R2 customised drivers supplied by Dell. NVIDIA GeForce RTX 3060/3080/3070 Ti/3080 Ti Graphics Driver | Driver Details | Dell US. 

    crimsom_0-1687235064704.png


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • crimsom

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    Posted June 19th, 2023 23:00

    Hi @equinox56 thank you for sharing update. Please install the NVIDIA GeForce driver that you know works on your system. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • equinox56

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    Posted June 19th, 2023 23:00

    Hello @crimsom ,

    So I updated my driver to the latest version but I still have my issue. When I change display mode from Automatic/Optimus to NVIDIA GPU ONLY, I still get a sound then my screen goes black.

  • equinox56

    6 Posts

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    Posted June 19th, 2023 23:00

    Hello @crimsom ,

    Which version should I donwload if the latest doesn't work?


  • crimsom

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    Posted June 20th, 2023 00:00

    Hi @equinox56 thank you for sharing update. Please install the NVIDIA GeForce driver that you know works on your system. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • 384

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    Posted June 25th, 2023 23:00

    Hey Equinox- I have the same issue with my X17R2 and it's very annoying. I had to go back to Nvidia Driver 531.79 to get the Advanced Optimus (automatic switching) or even default setting the dGPU to be on in NVIDIA Control Panel, to work without getting the black screen. Its absolutely ridiculous that Dell and NVIDIA can't get this worked out, when there have been 3 driver updates since that version. However, at least you know which one to install. You can get it from the search feature for drivers on NVIDIA's website. Hope this helps and we can get back on the latest drivers soon, again.

  • equinox56

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    Posted June 29th, 2023 11:00

    Hey @Joshienware 

    It is just the latest driver that is not working or does it start from 535.98? I really hope Dell/Alienware and Nvidia can fix this as soon as possible. It has been almost 2 months for me. And there has been like 3 new drivers.

  • 130

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    Posted June 29th, 2023 11:00

    Note, I confirmed this is still occurring with 536.40.