try to open a browser and login to Powerlink on the same machine that you are running USM prior to the download

Thanks for your answer. I've already try that and doesn't work. Hereby an hardcopy of error ...

here by the link for download :

https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/km/live1/en_US/Offering_Technical/Software_Download/pkg_6.0.40.5_emcnas.tar

if y try directly from browser i receive an Access Violation ...

The content you are trying to access is unavailable. This content may  have expired, the link may be incorrect or you may not be entitled to  access it with your account.                                                                                                                 Click                                      here to return to the Powerlink home page.

We apologize for any inconvenience.                                                                   

Why ?

Do you have a maintenance contract?

we've buy our NX4 storage thru Dell. Don't know if we've a maintenance contract with EMC. But my login have "full entitlement" option thus i suppose that i've have right for maintenance and upgrading ....

Thanks.

that's ok then

I think there is currently a problem with parts of

If the problem persists please open a service request

This is most likely because you didn't register your Celerra serial number in Powerlink. Go to:

Support->Product and Diagnostic Tools->Celerra Tools->Register Your Celerra

Then try to download using CUT again.

-Anders

I had this issue and registering my Celerra resolved it.