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VincePoore

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14 years ago

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VincePoore

12 Posts

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7209

September 10th, 2012 15:00

Unexpected storage processor reboot

My Dell branded CX4-120 storage processor B unexpectedly rebooted over the weekend.   Everything recovered and the array has no outstanding alerts as of now but Dell wants to replace storage processor B because of Event Code:0x7127ca2a.

There is the event code from SPA that recommends replacing SPB, but there are others indicating SPB crashed with a bug check.  Isn't this a fancy name for Windows Blue Screen of Death.  I'm wondering if the event that says SPB is faulted and needs to be replaced is just a false alert because SPB froze at the point of the bug check and was completely non-responsive.

Any opinions on this?

From SPA

==============

Date:2012-09-08

Time:15:52:42

Event Code:0x71100001

Description:Lost contact with fc1e60c460010650:1 on conduit 3.   00 00 04 00 04 00 4c 00 d3 04 00 00 01 00 10 61 01 00 10 61 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 71 10 00 01

Subsystem:APM00100102072

Device:N/A

SP:N/A

Host:bznsnarp02_SPA

Source:mps

Category:NT System Log

Log:NT System Log

Sense Key:N/A

Ext Code1:N/A

Ext Code2:N/A

Type:Information

--- many --- intervening --- events --- in --- between

Date:2012-09-08

Time:15:55:38

Event Code:0x7127ca2a

Description:SPB is faulted. Fault Code: 0. FRU: CPU Module - Part Number: 303-093-001B  should be replaced. Please call your service provider.   00000400 05005600 d3040000 2aca27e1 2aca27e1 00000000 00000000 00000000 00000000 00000000 7127ca2a

Subsystem:APM00100102072

Device:N/A

SP:N/A

Host:bznsnarp02_SPA

Source:Flaredrv

Category:NT System Log

Log:NT System Log

Sense Key:N/A

Ext Code1:N/A

Ext Code2:N/A

Type:Critical Error

From SPB

==============

Date:2012-09-08

Time:16:07:15

Event Code:0x2183

Description:The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x0000000000000001, 0xfffffadfbee91280, 0x00000000b2000000, 0x0000000000000175). A dump was saved in: C:\dumps\crash.dmp.

Subsystem:APM00100102072

Device:N/A

SP:N/A

Host:bznsnarp02_SPB

Source:Save Dump

Category:NT System Log

Log:NT System Log

Sense Key:N/A

Ext Code1:N/A

Ext Code2:N/A

Type:Error

Date:2012-09-08

Time:16:14:45

Event Code:0x76008106

Description:The Storage Processor rebooted unexpectedly @ 21:52:40 on 09/08/2012: BugCheck 9C, {0000000000000001, fffffadfbee91280, 00000000b2000000, 0000000000000175}, Failing Instruction: 0xfffff8000080ef6c in hal.dll loaded @ 0xfffff80000800000 76 00 81 06

Subsystem:APM00100102072

Device:N/A

SP:N/A

Host:bznsnarp02_SPB

Source:K10_DGSSP

Category:NT Application Log

Log:NT Application Log

Sense Key:N/A

Ext Code1:N/A

Ext Code2:N/A

Type:Error