So, My user account @ customer.compellent.com was apparently inactive because I had not logged in over the past 6 months. This is an annoyance but no big deal. My problem is that a support rep was able to retrieve my current password, and then emailed it to me in cleartext!!! I've raised a complaint with support and my Dell account team. Dell security should be ashamed and embarrassed to allow such a flagrant security best practice violation.