Hi, i need some help. i tried many times with fat or fat32. swicthing between two controller with the correct file type and 2gb / 16gb usb drive tried also cant login. said password error

any advise will be helpful. tried for 6 hours on 6 controller all said password incorrect. Admin/mmm or Admin/ (no password) , or Admin/ (random password)/ all doesnt work. swicth off and restart with 2nd controller with the USB stick inserted. all cant works

 

Hmmm... no.  SCOS always use a hardcoded user name which is "Admin" with a uppercase A.

The DataCollector formaly known as Enterprise manager let you specify an account name.

If you have Compellent around which you have under control you can check the logs within DSM where you can see if you plugin a correct USB stick.

I only can say it works for me on SC4020, and SCv2020 a couple of times. Try another USB.

 

Here is the official documentation
https://www.dell.com/community/s/vjauj58549/attachments/vjauj58549/EntryLevel-and-Midrange-CN/3527/1/690-051-001%20Tech%20Tip%20Recovering%20a%20Locked%20Administrator%20Account%20in%20SCOS%206%205.pdf

 

Hi, i tried many time but cant reset this to default. also cant clean the password with the USB drive (2gb 16GB) tried at both controller (3 different nodes so 6 controller's tried) 

also try with fat format and fat32 format, inside the usb only one file unlock.phy upper case and lower case all tried. do you have alternative advise? thanks

tried 3 usb stick and the cable was dell original db9 to com 1, the usb was format in fat32. also tried fat format only. i insert top controller. when it failed i tried the bottom controller again also said password error

login : Admin

password: (blank)/mmm/Admin/admin all wont works. 

may i know what you enter the password?

the controller i am using was 8G-FC-4. or it only works on specific controller only?

Hello b.chiam,

 

If you have followed the pdf that Origin3k posted it should work.

Do you have a 4G or 8G USB you can try?

You may need to call into support and set up a case so that an engineer can do a remote session with you to get a look.

 

hi i tried 4gb usb 128mb usb <-yes 128mb usb stick

fat format

fat32 format

single controller in one time, or both controller inserted upper one and lower one reboot try each time. same wont works at all

Hi @b.chiam,

 

Just to clarify, following the documentation, did you create the file using unlock or unlock Admin? And did you check the file extension? 

 

If you still have the same issue, you may need get in contact with support as Charles mentioned. 

hi i tried unlock also unlock Admin

tried fat and fat32

also tried upper controller, lower controller

everytime i turn off and wait 5 minutes before tried the next tricks

have 8 controller and 4 node as shown in photo

the Admin/mmm wont works

tried 128mb 2gb 4gb 8gb 16gb usb stick and format them fat fat32 as above

just cant get it unlock, cant be all controller failed to reset?

i also tried to remove the battery next to the controller boot without the battery 

also tried insert 2 usb same time at upper and lower controller.

file extension is correct, not txt is phy

any others solution? this is first time i have issue on reset password on SC4020. others SC i didnt hv this much headaches

Hello @b.chiam,

Sadly there is not much we can add about it. You seem to being doing it correctly and still, it is not working. And you are following the documentation. So maybe you will need to contact support to have domebody connected remotely and help you with the process.

Regards.