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Caroline W.
2 Posts
0
4324
January 15th, 2019 14:00
Cannot cancel order
Hello!
Yesterday I placed an online order for a New XPS 13. Today, however, I was advised to check it out in person first, and as such decided to cancel my order.
First I tried clicking the "View Purchase" link from Dell's order confirmation email. The page will attempt to load and consistently time out, no matter if I try another browser, another computer, turning off extensions, trying to use my data, etc.
I tried accessing the Order Status page, but do not see anything besides the title, "Order Status", and blank space. I tried going to My Products and Services > Find & add products and entering my Dell Purchase ID into the Order Number box, but that did not work either, and I have not been give any kind of order number.
This is a bit frustrating as I want to ensure the order is cancelled before shipping so I can get a full refund (the payment has already been withdrawn from my account). Any help is much appreciated.
- Caroline W.
Weep gaming
70 Posts
3707
0
Posted January 15th, 2019 20:00
Glad you fixed your problem!
Dell-SreejithR
6 Operator
•
3398 Posts
3012
0
Posted August 29th, 2019 12:00
@willian87, I would like to review this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the order/ customer number, registered name & email address.
Caroline W.
2 Posts
3721
1
Posted January 15th, 2019 17:00
Resolved. A couple hours later, the Order Status page loaded my order and I was able to request a cancellation. It was most likely not loading due to not being processed yet.